Manager, Customer Info Service, Retail Recon Investigation Center

· Fulfilling various requests/orders likeProduction, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate

· Fulfill orders and complete compliance relatedactivities like Unusual Activity Reporting and Do Not Onboard listing

· Ensuring requests are processed with accuracywithin standard Service Level Agreement or specific due date stated in therequests/production orders by the team.

· Engage both internal stakeholders within thebank and external parties like Law Enforcement Agencies, GovernmentAuthorities, Solicitors and Regulator to fulfill the request/orders

· All requests must also be processed inaccordance with the Bank’s Compliance guidelines

· Assist to conduct review and distribute Bank’sAuthorized Signatories to other financial institutions and related parties

· Prepare MIS Reporting and risk relatedmanagement controls for the Department

· Review and implement process improvements anddivision automation initiatives

· Leverage on Data Analytics and drivetransformation initiatives for the Department/Division

· Reporting into Head of Customer Info Services,Retail Reconciliation & Investigations Centre, Singapore Retail Operations

Requirements:

· A degree holder in any discipline with min 5years of relevant work experience in Complaints Management, Investigation, transactionverifications, account reconciliations, dispute resolutions, and fraudinvestigations

· Good knowledge of with banking and/or creditcards process, products and systems

· Excellent written and spoken communication skills