Manager - Customer Interaction Suite

Job Description

Responsible for software development projects involving design, development, testing, debugging and implementation of software applications and source code to support end users needs. This is an operational role, responsible for driving day-to-day operations.

Responsibilities Participate in designing discussions, planning meetings. Developing the new application/software based on the business requirements. Translating designs into high quality code at all levels of SDLC

• Involve in defining infrastructure and deployment requirements.
  
• Build and maintain operational tools for testing, deployment, monitoring, and analysis.
  
• Integrate software components and third-party programs.
  
• Develop, test, troubleshoot, debug and upgrade software across a wide array of services and functional areas.
  
• Create technical documentation for reference and reporting.
  
• Involve with Product Owners and teams in story grooming, backlog maintenance and prioritization and planning.
  
• Prepare Test Strategies and Test Design
  
• Identify tools and approach for automated testing.
  
• Generate Test reports and based on the features, modules, severity, and releases based.
  
  Desired Skill sets
  
  
• Expert code/test case writing skills
  
• Ability to develop unit testing of code components or complete applications.
  
• Understand concepts of software engineering.
  
• Experience with software design, coding, testing and development.
  
• Knowledge and/or experience in scrum/Agile techniques