Manager Customer Service Quality (Silao, MX plant)

MAIN GOAL:

In this challenging position you will be responsible to leadership and coordination of customer service staff.

RESPONSABILITIES:

• • Ensuring customer support for quality from the beginning of series produc-tion up to the end of the spare parts obligation of a product.
  • Customer support and satisfaction, expert on Ford and BMW among others is a plus.
  • Management of customer portals, in the presence of the respective customer.
  • Cost site monitoring and control.
  • Plan and implement defined IMS goals for your own Business Processes.
  • Define the actions for deviations in the plan, while respecting the IMS specifications.
  • Customer care according to the assigned product and/or assigned to the customer as described in the PQCC worker's job description.
  • Meeting the targets for costs, deadlines and quality for the customer service group.
  • Transmission of targets to customer service employees.
  • Implementation of personnel, investment and training planning for the customer service group in an intimate manner with the head of the department PQ.