Manager - Customer Service

Manager - VIP Service (aka The Matchmaking Maestro)

| 5-8 Yrs Experience | MBA Preferred (but swagger > stamp)

What's This All About?

If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.

As the Manager - VIP Service, you'll lead a crew of 40+ passionate advisors who don't just handle calls-they rewrite love stories. This isn't just customer service-it's customer obsession.

You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You'll own outcomes, not just outputs. Real connections > cold conversions.

If you've spent 3+ years or more in one role building something that mattered-and loved every minute of the chaos-you're exactly who we're looking for.

What You'll Do (Like a Pro)

- Read Between the Lines: Customers don't always say what they need. You'll train your team to listen harder, respond smarter, and personalize everything.

- Build Love without Friction: Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.

- Lead like You Actually Care: Coach, not command. Grow talent. Make your team feel like a championship squad-not a call center.

- Make Tech Work for People: AI, dashboards, automations-bring it all together to eliminate the mundane and elevate the meaningful.

- Run It Like a Founder: You'll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.

- Turn Tough Days around: Escalations? You own them. Cranky customers? You charm them. You don't deflect-you deliver.

Who You Are

- Customer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.

- Builder energy: You love creating order from chaos, designing systems, and making things better-constantly.

- People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.

- Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity? Yes please.

- Pressure-tester: You've done hard things, and you're better for it. Deadlines don't scare you. Fire drills? You bring the extinguisher and the pep talk.

What You'll Get

- A mission with meaning: You're not selling socks. You're helping people find soulmates.

- Speed, not red tape: We move fast, we fix fast, and we don't do politics.

- Autonomy + Accountability: Your zone, your team, your growth story.

- Insane learning curve: High-growth org. High-responsibility role. High-reward journey.

- Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).