Manager, Customs & Trade Compliance

Job Summary

Reporting to the Senior Manager, Customs & Trade Compliance, the Manager, Customs & Trade Compliance will lead the team responsible for Nutrien’s U.S. import and export customs compliance. This role provides day-to-day leadership, prioritization and oversight for U.S. Customs and Border Protection (CBP) compliance, Importer of Record (IOR) obligations, Harmonized Tariff Schedule (HTS) classification, valuation, origin and trade program requirements. The Manager is primarily accountable for the reliable transportation of Nutrien’s shipments through US Customs through effective customs controls, maintaining audit readiness and developing team capability, while partnering with Procurement, Finance, Legal, customs brokers and regulatory authorities to resolve issues and enable timely, compliant cross-border shipments.

What You'll Do:

• Manage daily U.S. import and export compliance activities by setting priorities, assigning work, resolving issues, and ensuring alignment with CBP regulations, IOR obligations, internal policies, and applicable U.S. requirements
• Accountable for accuracy of HTS classifications, customs valuation, duty calculations, and post-entry adjustments through effective review, documentation, revalidation, and escalation processes
• Build and maintain effective U.S. customs processes, controls, documentation and training materials; assess business impacts of new or changing CBP requirements and support consistent implementation across affected teams
• Coordinate preparation for CBP audits, Requests for Information, voluntary disclosures, prior disclosures and penalty mitigation activities, ensuring timely responses and appropriate leadership escalation
• Support trade agreement and special program activities, including United States-Mexico-Canada Agreement (USMCA) qualification, certification and recordkeeping
• Partner effectively with Nutrien’s U.S. customs broker by setting expectations, processes and escalation protocols, and collaborating to ensure corrective actions are completed when issues are identified
• Lead, coach and develop Customs Analysts by clarifying priorities, balancing workloads, providing feedback, conducting performance reviews and supporting development plans
• Serve as a key customs partner to Midstream, Procurement, Finance and Legal teams by translating regulatory requirements into practical guidance, resolving operational issues and supporting duty optimization opportunities

What You'll Bring:

• Bachelor's degree in Supply Chain Management, International Business or a related field required
• Licensed Customs Broker (LCB) preferred; Certified Customs Specialist (CCS) Canada/USA designation is an asset
• 8+ years of progressive experience in customs brokerage/compliance or trade operations
• Strong working knowledge of U.S. customs regulations, HTS classification, valuation, trade programs and CBP audit processes, with the ability to guide team execution and identify when issues require escalation
• Demonstrated people leadership skills, including the ability to coach direct reports, manage performance, build capability and create clear direction in a complex compliance environment
• Strong cross-functional collaboration skills with the ability to partner effectively with internal and external stakeholders
• Strong analytical, problem-solving, communication and organizational skills, with the ability to make sound recommendations, manage competing priorities and support timely decisions in a fast-paced environment