Manager Data Analytics and CRM (AI/ Machine Learning)

Our client, offers comprehensive and diversified banking services, including online banking, savings, investments, credit cards, loans, mortgages, insurance, and MPF.

Responsibilities:

• Mine, analyze and model large structured and unstructured data and apply advanced statistical, predictive models and leading machine learning algorithms to explore strategic solutions and actionable recommendations

• Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, manage the business application effectively and evaluate the results rigorously

• Highly sensitive to state of business and anticipative of business problems and priorities

• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment

• Collaborate with different teams to ensure the successful implementation of AI/machine learning solutions with well-defined performance measurement

• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment

• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities
  

Requirements:

• University degree in in Statistics, Mathematics, Computer Science, Information Systems or other related discipline

• Minimum 6 years' banking experience in analytics, modelling and machine learning/AI/ Generative AI

• Extensive experience and skill in mining massive volume of data for quick insight discovery
  In depth knowledge and experience with machine learning/AI techniques and algorithms

• Experience in Python, SQL/BigQuery, Tableau/QlikSense on environments such as Google Cloud Platform (GCP) is a must

• Experience with embedding techniques, RAG, promptings and LLM fine-tuning is preferred

• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience

• Effective communication, interpersonal, organizational, problem solving, presentation skill and strong business acumen

• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

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