Manager - Data & Analytics Operations

Job Description:

- The Manager Data & Analytics Operations will provide strategic and operational leadership for the function responsible for supporting, monitoring, governing, and continuously improving enterprise analytics platforms and reporting solutions.

- The role is accountable for service reliability, team performance, stakeholder outcomes, operational risk, and the transition of analytics operations to modern cloud platforms.

- The Manager will establish priorities, operating standards, and measurable improvement plans while ensuring alignment with business and technology objectives.

- The ideal candidate will bring deep expertise in SAP BW, Qlik, and BODS, together with proven experience managing analytics operations, developing leaders, managing senior stakeholders, and driving service improvement across a complex enterprise environment.

- Knowledge of Azure Synapse and Databricks is highly desirable and will be considered a significant advantage.

- As the organization transitions to Azure Synapse and Databricks, the Manager will own the operational readiness, governance, support model, monitoring strategy, capacity planning, and service transition for these platforms.

- Own the end-to-end operating model and service outcomes for analytics platforms, dashboards, data pipelines, and reporting solutions.

- Define and execute the operational strategy supporting the organization's analytics modernization roadmap, including service transition and migration initiatives involving Azure Synapse Analytics and Databricks.

- Establish, monitor, and improve SLAs, operational KPIs, service-health metrics, and management reporting; ensure corrective actions are implemented where performance is below target.

- Provide governance and executive oversight for incident, problem, change, release, and service-continuity management, including timely stakeholder communication and risk escalation.

- Drive prevention of recurring production issues by ensuring effective root cause analysis, remediation ownership, control improvements, and lessons learned.

- Lead workforce planning, performance management, succession planning, capability development, coaching, and engagement for the analytics operations team.

- Partner with business, product, architecture, security, infrastructure, and data teams to align priorities, manage dependencies, and communicate service performance, risks, and investment needs.

Preferred Candidate Profile:

- Requires a bachelor's degree or an equivalent combination of education and experience.

- Requires 15 - 20 years of experience in the analytics domain, including substantial responsibility for enterprise analytics operations.

- Extensive hands-on and leadership experience across SAP BW environments.

- Worked on any reporting tools like PowerBI/Qlik.

- Requires at least 3 to 5 years of people-management experience, including managing team leads or senior technical professionals.

- Worked extensively on Incident Management and release management.

- Worked on Data Reconciliation and process controls.

- Good Knowledge on SAP Functional modules like SD, MM, PP, FI.

- Worked on BI tools like PowerBI/Qlik.

- Possess excellent verbal and written communication skills.

Role Details:

- Role: Analytics / BI Manager

- Industry Type: Industrial Equipment / Machinery

- Department: Data Science & Analytics

- Employment Type: Full Time, Permanent

- Role Category: Business Intelligence & Analytics

Key Skills:

- SAP BW, BW On Hana, BW, SAP Hana