Manager, Data & Integration
Description
Forrest T. Jones & Company, Inc., and its affiliates (“FTJ”), provide insurance and insurance related services to clients, corporations, employers and individuals. These services include providing benefits through innovative life and health insurance plans, financial services, and customized insurance products for niche markets.
Position Summary
The Manager of Data & Integration is responsible for leading and overseeing multiple cross-functional teams, including the FAST Team (production support), Data Team, and Integration Team. This role ensures the successful delivery of technology initiatives, operational support, and business solutions aligned with organizational priorities. The manager will drive team performance, foster collaboration across business units, and ensure adherence to enterprise standards in development, integration, and project execution. The Manager will balance technical leadership, people management, and strategic alignment with business objectives.
Expectations
- Manage data quality, integrity, standards, documentation, and governance in partnership with business and technology teams
- Lead integration, API, and data pipeline practices to ensure reliability, documentation, monitoring, and adherence to enterprise standards
- Provide direct leadership and oversight for all team members, including collaboration with PM(s)/BA(s)/Technical Leads
- Ensure consistent, high-quality delivery of projects, enhancements, and operational support across all assigned teams.
- Confirm resources are working on the correct tickets/projects based on priority
- Encourage PM/BA involvement as necessary
- Attend all pertinent meetings to foster collaboration between the PM, BA, QA and developers to resolve issues efficiently and deliver work in a timely manner
- Work with Sr. Manager of Project Delivery on any outstanding issues and to ensure correct prioritization of projects and tickets
- Follow up as necessary to resolve outstanding items
- Research any issues relating to the teams as necessary
- Infrastructure/Architecture/Standards
- Work with Architecture team, Infrastructure, and Application Administrators on Azure configuration issues that affect the whole team including alignment with standards
- Enforce development, integration, and project delivery standards, including code quality, documentation, and testing practices
- Collaborate with Infrastructure on requests for new software/hardware
- Process Improvement
- Identify areas for improvement, work with team to discuss next steps
- Reduce technical debt
- Perform RCA for groups of similar tickets
- Ensure SNOW tickets are going to the correct team
- Provide regular status updates, risks, and performance metrics to senior leadership.
- Support budgeting, vendor engagement, and contract oversight as needed.
Competencies
- Lead, mentor, and develop diverse technical teams while fostering accountability and high performance in a growth-oriented culture.
- Manages performance through goal setting, coaching, feedback, and career development planning.
- Ensure team members are appropriately cross trained to reduce likelihood of knowledge gaps.
- Aligns team efforts with broader organizational goals and long-term technology strategy.
- Ability to manage the pressure of multiple concurrent initiatives while maintaining quality and meeting deadlines.
- Demonstrates clear, concise communication tailored to technical and non-technical audiences, including executive leadership. This includes effectively conveying information through meetings, written communication, and presentations.
- Actively engages stakeholders to build trust and align priorities by clarifying requirements, managing expectations, and maintaining transparency on risks, dependencies, and progress.
- Drives standardization, continuous improvement, and operational excellence.
- Ability to navigate complex technical and organizational challenges with practical, solution-oriented thinking.
- Comfortable making informed technical and operational decisions.
- Performs other related duties as assigned and required
- Experience with the Insurance industry is a plus
Requisites
- Demonstrated experience leading technical teams responsible for data, system integration, or enterprise technology solutions
- Working knowledge of enterprise data management, integration patterns, APIs, ETL/ELT processes, data quality, and modern data platforms
- 5–7 years of hands‑on software development experience in modern languages and frameworks
- 2–4 years of SQL Server, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS)
- 2–4 years of Power BI
- Demonstrated ability to mentor peers, lead small initiatives, or act as a team lead
- Excellent communication skills to both technical and non‑technical audiences, as well as executive leadership
- General knowledge of SCRUM methodology
- Experience partnering with Product, QA, or Operations teams
- Bachelor’s degree in Computer Science, Information Technology, or related field
We offer comprehensive benefits to full-time employees including company-paid medical, STD, LTD and life insurance plus voluntary dental, vision, life/AD&D insurance, 401(k) with company matching, generous paid time off and much more.
We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.
ALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON THE PASSING OF A DRUG SCREEN AND BACKGROUND CHECK.