Manager, Delivery

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Participates in training new employees
• Participates in hiring and termination actions.
• Requires broad technical expertise and company/industry knowledge.
• Is accountable for program management functions.

General Profile

• Accountable for team performance and results.
• Manages professional employees and/or supervisors.
• Adapts plans and priorities based on resource and operational challenges.
• Acts based on policies, procedures.
• Receives guidance from managers.
• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts the level of service.
• Impacts the team’s ability to meet quality, volume, and timeline targets.
• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.

Problem Solving

• Resolves technical, operational, and organizational problems.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Ensures team meets its performance metrics and business objectives.
• Drives innovation and efficiencies of business opportunities, applying processes improvements, and new systems.
• Manages employee teams through coaching and development
• Addresses people matters and identifies development opportunities.
• Provides guidance to team regarding departmental and organizational policies
• Identify training and coaching needs on an individual basis.
• Maintains department productivity and quality standards.
• Ensures that staff are following client specific procedures and guidelines.
• Participates in the recruiting and hiring process including interviewing, onboarding and training.
• Responsible for compliance with organizational policies and local regulations.
• Performs other duties as assigned.

Qualifications:

• Strong verbal and written communication skills
• Strong analytical skills
• Proven decision-making ability
• Must be able to work in a fast paced, high volume environment
• Must possess strong prioritization and multi-tasking skills
• Strong computer skills
• Knowledge of health insurance, subrogation and personal injury law desired but not required
• Management experience preferred but not required.
• Bachelor’s degree preferred
• Complies with all policies, procedures, and standards.

***Please also fill out the Job Questionnaire on our career website when you apply.***

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

The Colorado Equal Pay for Equal Work Act requires employers to disclose the following information. If the successful applicant will be required to perform work from a physical site outside Colorado, the following information may not apply. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. For Colorado considerations only the estimated salary range is $55,000 - $60,000.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.