Manager, Delivery

Banking Operations Manager.

Conduent is looking for an experienced Banking Operations Manager to lead operations supporting PNC Bank. This is a client-facing role responsible for managing service delivery, operational performance.

Key Responsibilities:

• Manage the day-to-day banking operations and leadership team.
• Serve as the primary operational contact for the client.
• Manage client expectations, governance meetings, and escalations.
• Ensure achievement of SLAs, KPIs, quality, productivity, and compliance requirements.
• Oversee workforce planning, operational risks, and performance improvement plans.
• Develop managers and supervisors while promoting accountability and employee engagement.
• Drive continuous improvement and operational efficiency.

Candidate Requirements:

• 8 to 10 years of banking experience is required.
• Proven experience leading large-scale operations and multiple workstreams.
• Strong client-facing and relationship-management experience.
• Experience managing SLAs, KPIs, quality, productivity, and operational risk.
• Strong leadership, communication, analytical, and problem-solving skills.
• Experience in banking operations such as fraud, disputes, payments, AML/KYC, account maintenance, or transaction processing is preferred.
• Bachelor’s degree or equivalent relevant professional experience.