Manager, Delivery Mail Room

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Summary

• This is a Delivery Manager position to leads day-to-day functions and activities across departments, including people management and operational subjects... Responsible for ensuring efficient and quality document preparation, sortation for imaging.

Essential Functions

• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity • Plans, organizes, staffs, directs and controls specific day-to-day operations • Responsible for assigning and managing employees to ensure the client Service Level Agreements are met, minimizing operational cost and maximizing operational quality• Manages professional employees and/or supervisors.
• Adapts plans and priorities based on resource and operational challenges.
• Generates reports on performance measurement and KPIs to facilitate business decisions.
• Performs other duties as assigned.
• Guides and influences internal and external customers, or agencies.
• Provides recommendations for OT, operational expenses, and rollup data.

Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis • Responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters •Investigates, resolves and/or escalates client service issues, as appropriate • Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with Conduent policies, procedures and other training requirements • Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner• Ability to perform work unsupervised. •Lead by setting example• Be willing to train to become efficient for new and /or unfamiliar tasks or functions.

Minimum Education

High school diploma or GED required

Minimum Experience

• Two (2) years previous management experience, operational leadership, military leadership, or project/team leadership experience required.
• Mailroom experience is preferred, however willingness to train would be acceptable

Required Skills and Abilities

Ability to inspire a shared vision and empower and motivate a team • Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups • Proven ability to apply sound business judgment to establish and accomplish goals • Verbal and written communication skills necessary to communicate with various audience levels and group sizes • Ability to effectively provide employees instruction on process and practice • Software skills, including use of Microsoft Office software and web-based applications • Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications • Ability to mentor, coach and act as a knowledge resource to other employees.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.