Manager Devices Management Unit

Manage end-to-end processes for device onboarding, provisioning, monitoring, and decommissioning.
Ensure smooth MDM integration for new and existing devices.
Automate tracking to reduce manual errors and delays.
Lead a round-the-clock support team for proactive issue detection and resolution.
Maintain real-time dashboards for device health, security alerts, and performance tracking.
Implement escalation procedures to reduce downtime and meet SLAs.
Enforce security policies (updates, patches, access controls) across all devices.
Prevent data breaches, unauthorized access, and compliance violations.
Perform regular audits to meet regulatory standards (SBP, PCI-DSS).
Hire, train, and oversee L1/L2 support staff, MDM admins, and operations analysts.
Develop SOPs for troubleshooting, ticketing, and reporting.
Cut resolution time by >50% with a centralized helpdesk.
Reduce vendor dependency by building internal expertise.
Optimize device usage to lower procurement and maintenance costs.
>99.9% device uptime – Ensured near-flawless operational availability.
>50% faster incident resolution – Streamlined processes to minimize downtime.
Zero critical security breaches – Maintained robust protection against threats.
100% compliance audit pass rate – Consistently met all regulatory standards.
Reduced costs via vendor consolidation – Cut expenses by strengthening in-house capabilities.

Minimum qualifications:

Bachelor’s/Master’s in IT, Computer Science, or related field preferably with certifications in ITIL, Cybersecurity, or MDM platforms.

Minimum experience:

5 to 7 years of Experience in Device management, MDM solutions (e.g. VMware Workspace ONE, Microsoft Intune, JAMF), or IT infrastructure.

See also