Manager - Digital Platform Engineering.Connectivity

Key Tasks:

• Lead the iterative design, development, testing and delivery of digital products, applications, APIs and integrations, enabling frequent review of working solutions against business needs.
• Work with product owners and business stakeholders to refine approved requirements into a prioritised delivery backlog, clear acceptance criteria, estimates and manageable increments aligned to available capacity.
• Direct frontend, backend and full-stack development across approved technologies and architecture standards.
• Coordinate security and infrastructure resources to embed secure design, deployment readiness and platform resilience.
• Oversee integration with CRM, billing, charging, Mobile Money and other relevant enterprise and telecom systems.
• Work with business and IST stakeholders to identify, assess and prioritise workflow and system-integration automation opportunities, defining expected benefits, controls and support requirements in line with approved architecture.
• Manage the design, development, testing and support of approved automation solutions, including workflow orchestration and reusable integrations, with appropriate security, exception handling, monitoring and documentation.
• Manage the development and ongoing support of RESTful APIs, microservices and middleware integrations, ensuring delivery quality and adherence to approved architecture standards.
• Manage the IST delivery partner: scope assignments, onboard resources and align capacity to the prioritised backlog, approved demand and budgets.
• Review partner deliverables, utilisation, iteration commitments, risks and quality; address impediments, escalate gaps and ensure corrective action.
• Establish engineering standards, code review, automated test coverage, CI/CD pipeline controls, agreed definitions of done and technical documentation for digital and automation solutions.
• Oversee automation of build, testing, deployment and operational monitoring processes, ensuring changes are controlled, observable and maintainable to improve delivery efficiency, consistency and platform reliability.
• Coordinate incremental releases, acceptance against agreed criteria, production handover, incident remediation and continuous improvement with operations teams.
• Oversee Agile delivery using appropriate Scrum or Kanban practices, including planning, daily coordination, backlog refinement, reviews and retrospectives; track progress, dependencies, defects and platform health and use feedback to improve delivery.
• Ensure architecture, security, privacy, governance and audit requirements are met and knowledge is transferred to IST.
• Oversee application health monitoring and direct proactive improvements to platform performance and reliability.
• Ensure software development activities meet audit, governance and compliance requirements.

Innovation

• Champion secure engineering, DevSecOps and automated quality practices that support frequent, reliable delivery of working solutions.
• Promote reusable APIs, shared services and consistent integration patterns.
• Champion reusable, secure automation that reduces manual effort and improves delivery, integration and operations, with benefits reviewed against approved priorities.
• Prioritize modernization of legacy digital applications and integrations.
• Improve digital customer journeys through evidence-led solution design, stakeholder reviews and iterative feedback.
• Advance resilient cloud and platform engineering where approved.
• Evaluate emerging technologies against business value, risk and architecture standards.