Manager - Digital Technology

Position Title: Manager - Digital Technology

Level: P3 (Manager Equivalent Grade)

Reporting to: Deputy Head - Digital Transformation

Job Overview:

Manager - Digital Technology will be responsible for developing and implementing impactful digital projects aimed at generating revenue from the client government website.

Duties & Responsibilities:

- Develop and execute digital projects that align with strategic objectives and financial targets.

- Monitor website performance and implement strategies to optimize revenue and user engagement.

- Design and deliver integrated customer experiences across digital channels.

- Conduct data analysis to derive customer insights and identify growth opportunities.

- Propose innovative solutions to enhance web traffic and conversion rates.

- Collaborate with internal stakeholders to ensure product consistency and alignment.

- Recommend and implement optimization techniques to improve customer experience and satisfaction.

- Manage advertising campaigns to achieve marketing objectives.

- Establish and enforce web best practices to maintain website integrity.

- Train and develop team members in the use of digital technologies.

- Execute additional duties and responsibilities as assigned by management.

- Support the organisation's sustainability initiatives and contribute to achieving established targets.

- Promote judicious use of natural resources.

- Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

- Execute special assignments or projects assigned by reporting manager.

Sustainability:

- Promote judicious use of natural resources.

- Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS):

- Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.

i. Understanding of ethical standards and the importance of integrity in business practices.

ii. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.

Education:

Graduate or Postgraduate degree in Marketing, Digital Technologies, or a global equivalent degree.

Experience:

5 - 8 years of experience within the digital and e-commerce industry.

Proficiency in Google Analytics, Jira, Confluence, and other relevant tools and experience with Search Engine Optimization and Content Management System software.

Critical Competencies:

Behavioral Competencies:

- Communication

- Digital Fluency

- Diversity, Equity, and Inclusion Orientation

- Personal and Professional Development

- Leadership

- Entrepreneurship

- Quality & Service Orientation

- Teamwork and Collaboration

- Delivering Results

Functional Competencies:

- Product Functional Understanding.

- Business Requirements Documentation

- Client Communication

- Requirements Elicitation and Analysis

- Process Mapping and Gap

- Functional Validation and UAT

- Change Impact Assessment and Coordination