Manager - Direct Banking Center.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

• Lead and manage the WFM, MIS, Sales Coordinator, and Runner teams to ensure smooth business operations.
• Oversee workforce planning, productivity tracking, and management reporting.
• Manage dialer operations, campaign setup, lead allocation, and database utilization to maximize business performance.
• Drive and deliver business and operational projects for the CCPL team.
• Manage vendor relationships, monitor service delivery, and ensure adherence to agreed SLAs.
• Ensure accurate and timely MIS, analytics, and performance dashboards for management review.
• Implement process improvements to enhance efficiency, productivity, and customer experience.
• Ensure compliance with internal policies, regulatory requirements, and operational controls.
• Collaborate with Business, Operations, Technology, HR, Finance, and other stakeholders to support business objectives.

Lead, coach, and develop team members while fostering a high-performance culture.