Manager, Distribution Operation (Macau)

Responsibilities: Provide day-to-day operational and business support to the Broker channel, including distributor enquiries, case follow-up and coordination of servicing matters. Build and maintain effective working relationships with Brokers, banking partners and other distribution partners. Coordinate with Underwriting, Policy Services, Claims, Cashier and other internal teams to facilitate business cases and resolve operational issues. Support banking-related services and initiatives, including customer bank account opening, premium financing and bancassurance activities. Support distributor onboarding, customer servicing, complaint handling, document checking and verification requirements. Monitor distribution activities and operational data, and prepare relevant business, management and regulatory reports. Maintain and enhance operational procedures, guidelines and workflows to improve efficiency, service quality, customer experience and compliance. Provide operational guidance, sales-tool support and training to distribution partners where required. Support regulatory, digitalisation, process-improvement and business-development initiatives. Monitor day-to-day service delivery and escalate operational, conduct or compliance concerns to management when appropriate. Qualifications At least 5 years experience in banking, insurance or the broader financial services industry. Hands-on experience in distribution operations, sales operations, Broker servicing, banking operations or channel support is strongly preferred. Exposure to Brokers, banks, financial intermediaries or relationship management would be an advantage. Good understanding of operational processes, customer servicing and compliance requirements within financial services. University degree, preferably in Business, Finance, Marketing or a related discipline. Strong interpersonal and communication skills, with the ability to work effectively with external partners and internal stakeholders. Customer-focused, proactive and practical in solving problems and managing multiple priorities. Proficient in Microsoft Word, Excel and PowerPoint. Able to obtain the required insurance intermediary licence in Macau. About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).