Manager - eCommerce

The E-Commerce Manager will be responsible for driving online sales growth and achieving business targets through E-commerce platforms and online marketplaces. The ideal candidate should have strong experience in Mattress industries with a proven track record in target-based E-commerce sales management.

Key Responsibilities:

- Achieve monthly, quarterly, and annual online sales targets.

- Drive business growth through Amazon, Flipkart, Jiomart, Myntra, and other E-commerce platforms.

- Develop sales strategies to maximize online revenue and profitability.

- Handle marketplace account management and maintain strong platform relationships.

- Monitor daily sales performance, pricing, stock availability, and order fulfillment.

- Coordinate with warehouse, supply chain, and finance teams for smooth operations.

- Plan and execute sales promotions, offers, and business growth activities.

- Analyze sales trends, competitor activities, and market opportunities.

- Ensure proper inventory planning and minimize stock-out situations.

- Handle returns, cancellations, claims, and operational escalations effectively.

- Prepare MIS reports and present sales performance to management.

- Lead and manage the E-commerce operations team to achieve business objectives.

Required Skills & Competencies:

- Strong sales and target achievement capability.

- Expertise in E-commerce marketplace operations and online business growth.

- Excellent analytical and negotiation skills.

- Strong leadership and team management abilities.

- Good knowledge of MS Excel, online sales analytics, and reporting.

- Ability to manage high-volume sales operations and aggressive business targets.

- Strong communication and coordination skills.

Educational Qualification:

- Bachelors degree in business administration, Commerce, Marketing, or related field.

- MBA preferred.

Experience:

Total Experience: 10 - 15 years

- Minimum 10+ years of experience in E-commerce Sales and Online Marketplace Management.

- Candidates from Mattress industry only

- Proven experience in handling large-scale online sales operations and achieving business targets.

Key Performance Indicators (KPIs):

- Online Sales Achievement

- Revenue & Profitability Growth.

- Marketplace Performance.

- Stock Availability & Fulfillment Efficiency.

- Return & Cancellation Reduction.

- Customer Satisfaction.

- Team Productivity & Business Expansion.

Compensation:

Best in Industry + Performance Incentives.