Manager, Enteral Operations
Posted Updated
This employee is the Direct Supervisor of Medical Nutrition Specialists, Medical Nutrition Coordinators, Intake Coordinators, and Lead Intake Coordinators. This employee reports to the Enteral Area Sales Manager who delegates responsibilities to this individual. The Enteral Area Sales Manager communicated goals (weekly, monthly and quarterly) and the Enteral Area Operations Manager works towards these goals.
- Interviews, hires, trains, and supervises operations employees (MNS, MNC, Intake)
- Provides coaching to direct reports
- Trains team on customer service skills
- Knowledgeable of CPR and reporting/productivity tracking tools
- Communicates updates to their team on processes and clinical guidelines
- Must be able to fill in when staffing is low
- Interacts with medical professionals in the community
- Must be able to travel to assigned centers
- Aligns with Enteral Area Sales Manager on monthly and quarterly setup and revenue goals
- Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
- Holds a weekly conference call with team on accountability for delegated tasks
- Must know the Medicaid guidelines in each of the assigned states
- Follows up to make sure each center is following CHAP Guidelines and continuously monitor in each assigned center
- Must be able to read through insurance policy manuals and fee schedules
- Approves POs in AS400
- Promotes effective written/verbal communication
- Controls inventory, purchasing equipment, and supplies
- Ensures the quality and safe delivery of medical equipment to patients
- Implements cost controls
- May perform equipment setups in the patients' homes
- Daily and Weekly Reporting and ability to pivot and use excel
- Required to be available to the on-call staff and/or take on-call when required to provide service to patients