Manager, Enterprise Database Services

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

25%

Enterprise Database Services

1. Manages the planning, design, and implementation of UCSF’s enterprise database services.
2. Oversees the security and integrity of UCSF’s enterprise database services.
3. Leads Epic capacity planning for 20+ production and non-production environments; develops hardware and database infrastructure to support critical patient care; possesses expertise in AIX, Linux, ECP tiering, storage, disaster recovery, IBM Enterprise Pools, and long-term/roadmap planning. Reviews annual on-premises, cloud, and hosted options, providing budget requirements.
4. Directs technical work on Oracle and SQL databases and maintains UCSF operational databases, which support departmental data needs, contain PHI, deliver patient care, and manage critical financial information, including Epic, PeopleSoft Financials, Hitachi data, UCPath, historical payroll data, and patient medical records.
5. Leads database performance tuning and recoverability for PeopleSoft and Epic enterprise systems, ensuring performance and disaster recovery objectives are met.
6. Collaborates with IT senior leadership to ensure the reliability and scalability of relational database services in alignment with business, academic, and healthcare needs. Develops the enterprise database strategy and multi-year roadmap. Supervises short- and long-term operations aligned with the database roadmap and broader IT strategy, including budget planning.
7. Manages the analysis of departmental needs, establishes priorities, and oversees feasibility studies, systems design, and implementation.
8. Develops and implements effective disaster recovery plans and procedures to support 24x7 service reliability, including designing backup systems, conducting regular disaster recovery tests to ensure system resilience, and leading recovery efforts during network failures or data breaches to minimize downtime and data loss.

20%

Leadership, Management, and Supervision

1. Leads, manages, and supervises the Enterprise Database Services team, providing guidance, direction, and mentorship; fosters a positive work environment; and ensures alignment of team goals with UCSF’s strategy and objectives.
2. Ensures compliance with Service Level Agreements (SLAs) and maintains resilient systems.
3. Establishes priorities for Enterprise Database Services.
4. Manages the professional development of team members, helping them set and achieve career goals. Fosters an inclusive environment that values diversity and creates a sense of belonging and appreciation. Leads by example, demonstrates ethics and accountability, actively promotes IT values and behaviors, and contributes to a culture of trust and transparency while driving best-in-class customer service through effective team engagement.
5. Handles personnel management tasks, including selecting, training, guiding, and evaluating staff; administers corrective actions as required; recommends salary actions, promotions, and terminations; and actively participates in recruitment and orientation.
6. Manages staff in accordance with HR and institutional policies and procedures. Participates in developing and monitoring operational and budget processes, staff FTE allocation, human resources, finance, and space planning.
7. Monitors daily department operations through subordinate supervisors, coordinating activities, and ensuring accountability in terms of costs, methods, and personnel.
8. Leads and oversees relationships with third-party database technology vendors, including contract negotiation, performance management, and evaluation of services to ensure alignment with UCSF’s business and technical needs.
9. Designs, implements, and manages an on-call rotation schedule for the database services team to ensure 24/7 operational support, timely incident response, and consistent service delivery.

10%

Problem Solving

1. Works closely with UCSF Platform Services, Infrastructure Services, and IT leadership to identify, implement, and support cost-effective, leading solutions for enterprise database services.
2. Interacts regularly with members of staff and units across the enterprise.

10%

Customer Service

1. Builds and maintains strong relationships with customers, partners, and stakeholders to ensure consistent, reliable service delivery to a range of university stakeholders.
2. Utilizes best practices established around user experience and support to make decisions and define future enterprise database priorities.
3. Monitors, reports, and ensures compliance with established Service Level Agreements (SLAs); proactively identify and address potential risks to meeting service commitments.
4. Oversee intake management processes for all database service requests, ensuring effective tracking, assignment, and timely response to support tickets and work initiatives.

10%

Continuous Improvement

1. Keeps up-to-date with changes in laws, regulations, and technologies that may affect enterprise database operations and informs senior management and staff.
2. Establishes and recommends changes to policies which affect the department.

10%

Project Planning and Management

1. Is responsible for the successful execution of complex enterprise database projects, ensures projects are delivered on time, within budget, and with the desired outcomes and impact on the organization's overall enterprise database plans.

2. Delegates tasks as needed and leverages the skills and experiences of team members.

3. Manages issues, projects, and initiatives of moderate scope, complexity, and impact.

10%

Communications and Training

1. Creates, updates, and maintains documentation of the enterprise database infrastructure, including architecture and design documentation, configuration and environment documentation, security and compliance documentation, and operational procedures. Manages and shares technical knowledge within the team and organization, ensuring information is accessible and understood by stakeholders.
2. Trains and mentors junior employees, guides them in understanding enterprise database processes, and provides hands-on training to maintain and enhance enterprise database systems.
3. Maintains consistent communication with direct reports and senior leaders to resolve escalations and provide updates.

4. Proactively communicates with other departments and central IT units within the organization to safely support UCSF’s enterprise database needs.

5%

Other

1. Actively contributes to promoting equity, diversity, and inclusion across the organization and UCSF’s campus.

2. Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into all aspects of work.

3. Maintains current knowledge of University policies and procedures; effectively, consistently, and fairly applies University and campus/division procedures for assigned areas and supervised team members; complies with University, campus, and division policies and procedures regarding privacy of information, authorized use of University resources, and the security of University systems and data.

4. Participates in an on-call rotation for high and critical 24x7 incident response as needed.

5. Performs other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.

100%