Manager - F&B Training

Position Summary

The Training & Communication Manager is responsible for developing and implementing enterprise-wide training, learning, and communication strategies that support business objectives, organizational effectiveness, and employee engagement.

The incumbent oversees the design, delivery, and evaluation of training and communication initiatives to ensure employees are equipped with the knowledge, skills, and information required to perform effectively and adapt to organizational changes.

The role partners with business leaders and stakeholders across the organization to drive learning effectiveness, communication consistency, change readiness, knowledge sharing, and employee engagement through structured training and communication programmes.

Primary Responsibility

Training & Capability Development

• Develop and implement enterprise training and learning strategies aligned with organizational objectives and workforce capability requirements.
• Conduct training needs analyses and identify learning priorities across business functions.
• Design, develop, coordinate, and evaluate training programmes, learning materials, and development initiatives.
• Ensure training programmes support organizational, operational, compliance, and leadership development requirements.
• Monitor training effectiveness and recommend improvements to enhance learning outcomes and business performance.
• Support the implementation and administration of learning-related systems, platforms, and tools.
• Maintain training records, reports, and learning metrics to support management decision-making.

Enterprise Communications

• Develop and implement communication strategies to support organizational objectives, initiatives, and key messages.
• Manage internal communication channels and communication materials to ensure consistency, accuracy, and effectiveness.
• Draft, review, and coordinate corporate announcements, presentations, newsletters, campaigns, and communication resources.
• Ensure communication content aligns with corporate standards, branding requirements, and governance expectations.
• Support leadership communications and stakeholder engagement activities.
• Monitor communication effectiveness and employee reach through appropriate feedback and measurement mechanisms.

Change Management & Stakeholder Engagement

• Support business transformation, change initiatives, and organizational projects through structured training and communication plans.
• Develop change communication and learning strategies to facilitate awareness, understanding, and adoption of new processes, systems, and initiatives.
• Collaborate with project teams and business stakeholders to identify communication and training requirements.
• Facilitate stakeholder engagement activities to promote organizational alignment and change readiness.
• Monitor and assess employee feedback and adoption levels to support continuous improvement.

Knowledge Management & Continuous Improvement

• Establish and maintain knowledge-sharing practices and repositories to support organizational learning and information accessibility.
• Develop communication and training standards, guidelines, templates, and best practices.
• Promote a culture of continuous learning, collaboration, and knowledge sharing across the organization.
• Evaluate emerging learning technologies, communication tools, and industry best practices to enhance programme effectiveness.
• Identify opportunities to improve training delivery, communication channels, and stakeholder engagement approaches.

Requirements

Qualifications & Experience

• Bachelor's Degree in Communications, Business Administration, Human Resources, Education, Organizational Development, Marketing, Public Relations, or a related discipline.
• Minimum 8 years of relevant experience in training, learning and development, communications, change management, organizational development, or a related field.
• Minimum 3-5 years of management or supervisory experience.
• Demonstrated experience in developing and implementing training and communication programmes across multiple stakeholder groups.
• Experience supporting organizational change, transformation initiatives, or enterprise projects is preferred.
• Experience in large and complex organizations is an advantage.

Knowledge & Skills

• Strong knowledge of adult learning principles, communication strategies, and stakeholder engagement practices.
• Strong project management and programme coordination skills.
• Excellent written, verbal, presentation, and facilitation skills.
• Strong stakeholder management and relationship-building capabilities.
• Strong analytical, planning, and problem-solving skills.
• Ability to manage multiple priorities and deliver results in a dynamic environment.
• Proficiency in learning technologies, communication platforms, and Microsoft Office applications.
• Strong organizational, interpersonal, and leadership skills.