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fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com/CX

Manager

Posted Updated
Discussion
  • Review the Insurance Premium tax and Withholding Tax Returns, support the team members in query resolution.
  • Review of monthly, quarterly and annual tax estimates, municipal returns, GFA & business licenses
  • Review of monthly account reconciliations.
  • Assist team to perform Research on the open items and resolve them in timely manner.
  • Assist team to prepare internal reports, perform Audits and report deficiencies to onshore team.
  • Support to onshore team with tax audits as they arise
  • Reporting team’s performance, escalation handling, clarifying concerns and seeking feedback and support.
  • Co-ordinate with Onshore partners for training, resolving complex issues, seeking advice etc.
  • Prepare MBR/QBR’s and report to onshore partners.

  • Primary Internal Interactions
  • AM/LAM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
  • Team members for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required
  • QCA for the purpose of feedback and audit
  • Primary External Interactions
  • Client trainers, SMEs and Operations for the purpose of developing and updating training curriculum, provide feedback on training and discussing specific action plans.
  • Escalation teams at the client end for the purpose of seeking clarifications & answering queries.
  • Review the Insurance Premium tax and Withholding Tax Returns, support the team members in query resolution.
  • Review of monthly, quarterly and annual tax estimates, municipal returns, GFA & business licenses
  • Review of monthly account reconciliations.
  • Assist team to perform Research on the open items and resolve them in timely manner.
  • Assist team to prepare internal reports, perform Audits and report deficiencies to onshore team.
  • Support to onshore team with tax audits as they arise
  • Reporting team’s performance, escalation handling, clarifying concerns and seeking feedback and support.
  • Co-ordinate with Onshore partners for training, resolving complex issues, seeking advice etc.
  • Prepare MBR/QBR’s and report to onshore partners.

  • Primary Internal Interactions
  • AM/LAM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
  • Team members for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required
  • QCA for the purpose of feedback and audit
  • Primary External Interactions
  • Client trainers, SMEs and Operations for the purpose of developing and updating training curriculum, provide feedback on training and discussing specific action plans.
  • Escalation teams at the client end for the purpose of seeking clarifications & answering queries.
  • Advanced skills in MS Office, MS Excel, MS Word
  • Accounting System or ERP, Web based applications
  • Tax tools (Premium pro, Optins) Vertex, Workday, Blackline
  • Knowledge of tax websites for payments
  • Understanding of Withholding tax, VAT & IPT
  • Knowledge of Tax payments and State Notice management
  • Logical data analysis to understand trends
  • VAT/WHT/IPT Tax account reconciliations, comparing tax liabilities to tax payments
  • Process flows, Documentation and preparation of SOPs
  • Ability to work with client independently
  • Ability to drive conversation related Internal and external tax audits
  • Excellent oral/written communication skills, presentation skills- MANDATORY
  • Excellent organization and time management skills
    • Excellent analytical skills and competent at logical reasoning
    • Must be a self-starter, detail oriented with the ability to meet deadlines under pressure
    • Able to prioritize multiple activities and projects
    • Self-disciplined and result oriented
    • Demonstrate attention to detail in a fast-paced work environment – especially during processing
    • Ability to multi task
    • Ability to work effectively as part of a team
    • Commitment and drive for results
    • Strong analytical skills
  • Ability to understand and question established process guidelines in order to bring about possible process improvements
  • Efficiently managing onshore stakeholders
  • Must be a graduate with at least 15 years of formal education in any stream with relevant experience in the technical areas listed on this JD.
  • B.Com / M.Com / bachelor’s degree in finance or accounting is required. Indirect tax experience is necessary.
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