Manager (Facilities)

Strategic Planning & Development:

Develop and implement long-term strategic plans for service and maintenance operations.
Develop and manage capital plans for tech refresh projects financial planning.
Continuous Improvement - Ensure continuous site improvements in areas of M&E Infrastructure, green initiatives, and operational processes.
Conduct regular review of technical refresh for customers.

Operational Management:

Oversee the day-to-day service and maintenance activities, ensuring timely and effective resolution of issues.
Oversee Service Level Agreement of Service Providers, ensuring it meets contractual performance and perform payment milestones.
Oversee the scheduling and execution of preventative maintenance programs and repair work.
Manage customers’ expectation and contract deliverables.
Manage the department operational expenses and income streams.
Oversee that mandatory activities / tasks are being delivered within stipulated timeline / key milestones.
Oversee that compliance of all relevant building codes, safety regulations, and industry standards for all clients and stakeholders
Implement and monitor health and safety programs and protocols.
Investigate safety incidents.
Provide support for all emergencies / recovery process.
Investigate non-conformances and review the effectiveness of corrective and preventive actions.

Team Leadership & Management:

Recruit, hire, train, and supervise staff.
Lead, motivate, and empower staff to perform their duties effectively and efficiently.
Assist in training staff members on proper work processes, operating procedures, equipment servicing, etc.
Conduct performance evaluations and provide regular feedback.
Directly support the following roles Senior Manager / Assistant Manager during their term of absence

Budget Management:

Develop and manage the service and maintenance budget, ensuring cost-effective operations and adherence to financial guidelines.
Monitor and track expenses, identify cost-saving opportunities, and implement strategies for budgetary control.
To assist Senior Manager / AVP to manage OPEX and CAPEX Budget.

Vendor Management:

Manage relationships with vendors and contractors, negotiate cost, and ensure quality of service.

Safety & Security:

Implement and maintain safety standards and protocols, ensuring compliance with regulations.
Conduct regular safety audits and inspections, addressing potential hazards and implementing corrective actions.
To ensure Client’s Premises / Facilities are in full compliance to the Group / Local’s standards and regulatory requirements.

Communication & Collaboration:

Communicate effectively with superiors, staff, and other stakeholders within the organization.
Close engagement with clients.
Collaborate with other departments to ensure seamless operations and business needs.
Ensure the implementation and communication of company policies to direct reports.

Continuous Improvement:

Monitor and evaluate service and maintenance operations to identify areas for improvement.
Stay up to date on industry best practices and emerging technologies in facilities management for critical environment
Support overseas travel or expansion activities as directed by the Senior Manager / AVP

Other Duties

See also