Manager, Facility Services

SUMMARY

The Manager, Facility Services is a collaborative, service-oriented leader within the Event Operations Department/Operations Division, responsible for delivering effective facility services and supporting the operational needs of all divisions and departments across the organization. This position is responsible for the planning, budgeting, and performance of facility cleaning, maintenance support, and service contracts for Showtime and non-Showtime activities. The role leads full-time, part-time, and contract staff, serves as management coordinator for the Facilities Services Committee and Recycling Committee, and partners with the contractors and vendors the Show relies on to ensure facilities are clean, safe, guest-ready, and within budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

General Duties:

• Lead facility services planning, priorities, schedules, and delivery to meet organization-wide operational needs.
• Manage facility services scope, schedules, and resources for building and maintenance projects with Buildings and Grounds.
• Manage contracted cleaning services for HLSR-owned and -operated facilities at Reliant Park and offsite locations, including the 288 and 610 properties. Services cover Show offices, warehouses, restrooms, and meeting spaces. Establish cleaning standards and ensure contractor performance meets those standards.
• Manage contractors and vendors, define expectations, and ensure safe, timely service completion.
• Manages facility services budgets, labor plans, and worker-hour forecasts; control expenditures and manage contracts, bids, and purchasing under Show policies and accounting guidelines.
• Enforce staff and contractor compliance with Show policies, safety regulations, and documentation requirements; oversee corrective action.
• Serve as management coordinator for the Facilities Services and Recycling Committees, partnering with the Chairman and Officer in Charge to deliver Showtime and non-Showtime objectives.
• Manage maintenance, repairs, and vendor services for two commercial kitchens to ensure operational readiness.
• Evaluate service quality and vendor performance; lead post-event reviews and operational improvements.

Showtime:

• Manage cleaning, plumbing, and related facility services; manage priorities, staffing, vendor assignments, schedules, and execution.
• Lead cross-departmental facility services coordination, anticipate needs, and resolve operational issues.
• Is responsible for pre-event facility readiness and post-event restoration, ensuring completion meets operational requirements and schedules.
• Manage the B&G Overnight Supervisor and overnight operations, including staffing, grounds cleaning, and livestock and horse show changeovers.
• Lead emergency facility response and resource allocation; resolve issues within delegated authority and escalate major risks.

SUPERVISORY RESPONSIBILITIES

Will supervise a full-time staff coordinator and will supervise part-time temporary employees during the Show. Indirectly supervise contractors' employees performing various duties ranging from maintenance and cleaning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree from four-year College or university and two to four years of operational experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee may be required to sit, stand, climb, balance, stoop, kneel, crouch or crawl.

During the Show, the employee may be required to frequently walk to various places on the grounds. The employee may be required to lift and/or move 40 or more pounds. The employee may be on feet for up to ten hours during shift. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus. Extended work hours expected and required especially during peak periods. Employee may be on feet for up to 16 hours per day during set-up and the Show.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to fumes or airborne particles. The noise level in the work environment is usually very loud.