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Element Biosciences

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Manager, Field Applications - EMEA

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At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Manager, Field Applications, EMEA who will play a pivotal role supporting our growing customer base in the EMEA region. This role will support a team covering one half of EMEA. This is an incredible opportunity for someone who is passionate about seeing customer success and winning for the company. We are looking for candidates with a solid background in NGS sample and library prep workflows as well as cell biology. The hired candidate will need to be physically located in the territory and be willing to travel frequently to customer sites. This role will report to the Sr Manager, Field Applications, and will be a remote role based in the DACH region.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions and Responsibilities:

  • Frequently traveling to customer sites is required
  • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
  • Supporting commercial team and customers in their technical applications and providing product training
  • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
  • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
  • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
  • Mentoring and leading a team of Field Application Scientists
  • Traveling with members of the team to develop their training and troubleshooting skill sets
  • Leading regional team calls to develop tactical frameworks to address the needs of the region
  • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
  • Collaborating with other cross functional leaders to improve processes and work to scale the organization
  • Delivering customer training and workshops, both in-person and remote
  • Utilizing service CRM software to accurately identify and document customer opportunities
  • Collaborating with internal partners to resolve customer issues and improve processes

Education and Experience:

  • Bachelors degree with 10+ years, Masters degree with 8+ years or PhD with 6+ years in NGS library construction (a combination of experience and education may be considered)
  • Hands-on experience with cell culture and tissue handling required
  • Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred
  • Must be highly motivated and have strong problem-solving ability
  • Excellent communication and strong relationship building skills
  • Highly collaborative and adaptable; able to work well within multidisciplinary teams
  • Skilled in nucleic acids and protein analytical methods
  • Experience with single cell protocols and cell culture for multiomics workflows
  • Generate high quality and reproducible wet-lab data from established protocols
  • High degree of comfort navigating technical project discussions
  • Must be able to work independently and as a team player
  • Demonstrated account management skills
  • English speaking and second language is preferable

Physical Requirements:

  • Ability to lift up to 20 pounds
  • Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

  • Remote (DACH region based)

Travel:

  • Domestic and International travel up to 70%

Job Type:

  • Full-time, Exempt

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

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  • If you are a foreign national, will you now or in the future require sponsorship for employment visa status? choose one
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  • Please provide your date of availability.
  • When you apply to a job on this site, the personal data contained in your application will be collected by Element Biosciences, Inc., (“Controller”), which is located at 10055 Barnes Canyon Road, Suite 100, San Diego, CA 92121. Controller’s team responsible for data privacy can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards. If you can have any questions, please contact us at [email protected]. Your personal data will be retained by Controller for two (2) years for the purpose of Controller evaluating your application for employment. Your consent will be requested prior to Controller retaining the data longer than two (2) years. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. choose one
  • I certify that the information I have provided to Element Biosciences on this application is correct to the best of my knowledge and I understand that any falsifications, misrepresentations, and/or omissions may result in my disqualification for consideration of employment or, if subsequently employed, my dismissal. choose one
  • If you have any additional requirements or would like to elaborate on any of your responses above, please use the text box below. written answer

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