MANAGER, FIELD OPERATIONS

<p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><b>About You</b></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><span style="font-size:16px;letter-spacing:0.5px;color:rgb(68,68,68);font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;">You will lead and manage Aftersales Field Operations across the Carsome network, ensuring consistent operational standards, service quality, customer experience, and performance across our service centres. This role focuses on field execution, network performance, operational governance, process improvement, and stakeholder management to drive a reliable and scalable Aftersales experience.</span></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><br /></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><b>Your Day-to-Day</b></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><span style="font-size:16px;letter-spacing:0.5px;color:rgb(68,68,68);font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;"><b>Field Operations & Network Management</b></span></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><span style="font-size:16px;letter-spacing:0.5px;color:rgb(68,68,68);font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;">Oversee daily Aftersales field operations across assigned regions, ensuring service centres operate according to Carsome standards.</span></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Monitor network capacity, operational readiness, workflow, and service performance to ensure a smooth customer journey.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Conduct regular field visits to identify operational gaps, address issues, and drive corrective actions.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Ensure consistent implementation of Aftersales SOPs, processes, service standards, and operational requirements across the network.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><br /></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><b>Performance Management & Operational Excellence</b></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Track and drive key operational KPIs including service turnaround time (TAT), productivity, workshop capacity, EWP performance, customer experience, and service quality.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Identify performance gaps and work with operation teams to establish and execute improvement plans.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Analyse operational data and trends to identify root causes, risks, and opportunities for improvement.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Drive continuous improvement initiatives to improve efficiency, service quality, and overall network performance.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><br /></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><b>Audit, Compliance & Quality</b></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Lead field operational audits and ensure service centres maintain the required operational, safety, cleanliness, and service standards.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Develop and implement audit frameworks, scorecards, and action plans to improve operational consistency.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Follow up on audit findings and ensure corrective actions are completed within the agreed timeline.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Identify recurring operational issues and implement preventive measures across the network.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><br /></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><b>People & Partner Management</b></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Lead, coach, and develop operational teams to achieve performance and service objectives.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Manage key stakeholders to ensure alignment with Carsome Aftersales standards and expectations.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Build a culture of accountability, ownership, customer-centricity, and continuous improvement.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Support capability-building initiatives through coaching, training, and sharing of best practices.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><br /></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><b>Cross-Functional Collaboration</b></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Work closely with internal stakeholders including Retail/B2C, Logistics, Procurement, Customer Experience, Warranty/EWP, Finance, and Planning teams to resolve operational issues and improve the end-to-end customer journey.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Coordinate cross-functional initiatives to improve service delivery, network coverage, and operational readiness.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Communicate operational performance, key risks, and improvement plans to management and relevant stakeholders.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><br /></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><b>Reporting & Operational Insights</b></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Prepare and present regular operational performance reports covering network performance, TAT, productivity, capacity, quality, CX, and key operational issues.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Translate operational data into actionable insights and recommendations for management.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><br /></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;"><b>Your Know-How</b></span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Bachelor’s Degree in Business, Operations Management, Automotive, Engineering, or a related field.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">5–7 years of experience in automotive aftersales, workshop operations, field operations, service operations, or network management, with at least 3 years in a supervisory/managerial role.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Strong understanding of automotive Aftersales operations, workshop management, service processes, and network performance management.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Proven experience in field operations, operational audits, KPI management, and process improvement.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Strong analytical and problem-solving skills with the ability to identify root causes and drive practical solutions.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Strong communication, stakeholder management, leadership, and influencing skills.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Comfortable working in a fast-paced, multi-site environment with frequent field engagement.</span></font></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;vertical-align:baseline;"><font color="#444444" face="Roboto, HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-size:16px;letter-spacing:0.5px;">Customer-centric mindset with strong ownership and execution capability.</span></font></p>