Manager, Field Service — Capstone West Territory
Posted
Manager, Field Service — Capstone West Territory
Position Description
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Date Issued:
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May 2026
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Department:
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Aftermarket & Customer Service
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Reports to:
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VP, Customer Service
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Direct Reports:
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Yes
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Location:
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Van Nuys, CA (West Territory)
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Position Purpose:
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Capstone Energy+ is seeking a Manager of Field Service for the West Territory to lead a team of Field Service Technicians responsible for commissioning, maintenance, troubleshooting, and repair of microturbine systems at customer sites within an assigned sub-region of the western United States. This role is a front-line people leader for a team of Field Service Technicians, ensuring consistent service quality, customer satisfaction, and technical excellence in the field. The Manager of Field Service will serve as the first-line technical and customer escalation point for their assigned sub-region, partnering closely with the VP of Customer Service and cross-functional teams to drive performance, team development, and continuous improvement across field service operations.
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Key Responsibilities
Team Leadership & Development
- Lead, manage, and develop a team of Field Service Technicians, fostering a culture of accountability, safety, and technical excellence.
- Set clear performance expectations, conduct regular coaching and performance reviews, and support career development for all direct reports.
- Coordinate staffing levels, scheduling, and workload distribution to ensure adequate coverage across the assigned sub-region.
- Serve as the first-line escalation point for technical issues beyond the capability of field technicians, escalating complex issues to the VP of Customer Service as needed.
Field Operations Management
- Oversee day-to-day field service activities within the assigned sub-region, including commissioning, preventive maintenance, troubleshooting, and repair of microturbine systems and associated balance of plant.
- Ensure all field work is completed on time, within scope, and in compliance with safety regulations, company standards, and customer requirements.
- Monitor field service metrics including MTTR, MTBF, customer uptime, and first-time fix rates for the assigned sub-region; drive continuous improvement against targets.
- Manage the sub-region's parts inventory, tooling, and equipment to support operational readiness.
Customer Relationship Management
- Serve as a customer-facing leader for field service within the assigned sub-region, building and maintaining strong relationships with key accounts.
- Support resolution of customer escalations, ensuring timely communication and satisfactory outcomes.
- Partner with sales and commercial teams to identify upsell opportunities for LTMA, service parts, and labor services.
- Support customer business reviews in partnership with the VP of Customer Service.
Technical Oversight & Standards
- Maintain strong technical expertise in Capstone microturbine systems, power electronics, and balance of plant to support the team and customer base.
- Ensure team adherence to field service procedures, work packages, technical manuals, and field action requests.
- Contribute to the development and continuous improvement of standard field service operating procedures for the assigned sub-region.
- Communicate field findings, failure trends, and improvement opportunities to the VP of Customer Service and Engineering/Product teams.
Reporting & Administration
- Maintain accurate and timely reporting of field service activity, team performance metrics, and customer status to the VP of Customer Service.
- Support management of the sub-region budget, including labor, travel, parts consumption, and tooling.
- Ensure all technicians maintain complete and accurate service records, time and material documentation, and invoicing inputs.
Qualifications
Required
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field; or equivalent military technical training and experience.
- 7+ years of field service experience in gas turbines, power electronics, industrial equipment, or a related technical discipline.
- 3+ years of experience in a field service leadership or supervisory role, managing a team of field technicians.
- Demonstrated ability to manage customer relationships and resolve escalated technical issues.
- Strong understanding of commissioning, preventive maintenance, and repair of complex electromechanical systems.
- Proficiency in MS Office; familiarity with service management systems or CRM tools.
- Valid driver's license with a clean driving record.
- Willingness to travel extensively throughout the assigned sub-region (up to 40–50%) and occasionally beyond.
Preferred
- Direct experience with Capstone microturbine systems or similar distributed energy technologies.
- Experience managing remote or geographically dispersed field teams.
- Familiarity with service parts and service contract management.
- Military veterans strongly encouraged to apply.
What Success Looks Like
- High customer uptime and satisfaction across the assigned sub-region
- A well-developed, high-performing team of technicians who operate with consistency and professionalism
- Improved MTTR and MTBF trends driven by proactive maintenance and technical excellence
- Timely, accurate field reporting and customer documentation
- Strong cross-functional relationships with the VP of Customer Service, Engineering, and Commercial teams
- A sub-region operating safely, efficiently, and meeting operating plan
Work Environment
- Primarily field-based with regular customer site visits throughout the assigned sub-region.
- Home base: Van Nuys, CA; travel expected 40–50% of the time.
- Exposure to industrial environments including manufacturing facilities, energy plants, and outdoor installations.
- Must be able to stand for extended periods, lift up to 50 lbs, and operate in varied environmental conditions.
- Willingness to work beyond standard hours to support customer needs or team escalations.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills or abilities that the incumbent(s) must possess to successfully perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.