Manager Field Service

Job Summary: The Field Service Manager will manage a team of professional Field Service Technicians, ensuring service delivery excellence, customer satisfaction, and alignment with operational objectives. Accountable for team performance, resource allocation, and execution of departmental plans.
Responsibilities and Tasks:

Leadership

Manages one or more generally homogeneous field service teams.
Sets short term operational priorities, adjusts resource plans to meet customer and program requirements.
Provides performance management, coaching, training, and development for team members.

Business Acumen

Applies an understanding of Twenty-Six Defense's business, customer expectations, and how Field Service integrates with adjacent functions (program management, engineering, logistics).
Aligns service team objectives with departmental goals to support contractual commitments and operational readiness.
Help meeting systems Operational Performance (Ao) and minimize down time.

Technical & Operational Expertise

Provides technical guidance to field service staff and customers; escalates and resolves issues that impact mission capability.
Ensures compliance with procedures, quality standards, and safety guidelines.

Problem Solving

Identifies and resolves technical and operational problems in the field; understands broader impacts of service decisions on the department.
Ensures timely corrective actions, supports root cause analysis, and drives continuous improvement.

Impact

Impacts the team’s ability to achieve service delivery, quality, and timeliness metrics.
Decisions and performance directly influence customer satisfaction and contract performance.

Interpersonal Skills

Guides and influences others internally or externally to adopt recommendations.
Communicates technical decisions, expectations, and program related information clearly to technicians and customer counterparts.

Education, Experience, License, or Certification:

Bachelor’s degree in engineering, Electronics, or related discipline; or equivalent related experience may substitute in lieu of degree
5+ years of relevant experience; 2+ years of formal management experience
Experience managing technical personnel in defense, avionics, mission systems, or similar environments.

Skills and Abilities:

Ability to lead others to solve complex problems and provide guidance with minimal supervision except in the most complex situations.
Strong analytical skills and proficiency in identifying innovative solutions to technical and process issues.
Ability to communicate complex technical concepts clearly and influence others across teams.

Travel/Physical Requirements:

Will require up to 50% travel

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