Manager, Floor Operations

Clinical Operations & Facility Oversight

• Serves as an operational lead for the facility under the direction of the Director, Clinical Operations and Vice President, Clinical Operations.
• Supports the planning, implementation, and ongoing management of operational workflows and clinical support functions that promote timely, safe, effective, equitable, and recovery-oriented care delivery.
• Directs and supports day-to-day facility operations, including walk-in, observation, CSU, patient flow coordination, and operational support across departments.
• Monitors operational workflows and identifies opportunities to improve efficiency, throughout service delivery, and overall facility performance.
• Collaborates closely with providers, clinical leadership, and interdisciplinary teams to ensure operational standards and service expectations are consistently achieved.

Leadership & Team Development

• Supports the recruitment, onboarding, development, coaching, performance management, and retention of operational and support staff.
• Fosters a collaborative, accountable, and service-oriented culture through leadership visibility, staff engagement, coaching, and recognition initiatives.
• Provides training, guidance, and operational support to staff across clinical and administrative functions while maintaining operational readiness to support staffing coverage needs when necessary.
• Participates in after-hours operational support coverage on a rotating basis.
• Serves as a Safe Clinch Trainer for all staff.

Quality, Compliance & Safety

• Supports implementation and oversight of quality improvement initiatives, regulatory readiness activities, and operational compliance standards.
• Partners with clinical and operational leadership to maintain readiness for audits, inspections, accreditation reviews, and regulatory requirements.
• Promotes a culture of safety and continuous improvement by utilizing operational and patient experience data to identify trends, mitigate risks, and support process improvements.
• Ensures operational processes are completed accurately, timely, and in compliance with organizational policies, procedures, and established service standards.

Financial & Administrative Operations

• Assists with management of clinic schedules, payroll processes, supply ordering, and operational reporting to support efficient resource utilization and budget performance.
• Coordinates facility maintenance, environmental needs, and equipment management in collaboration with internal departments and external vendors.
• Supports operational and administrative initiatives that contribute to financial stewardship, service excellence, and organizational growth.

Patient Experience & Service Excellence

• Leads efforts to enhance the patient and family experience through service recovery, staff coaching, workflow improvements, and patient satisfaction monitoring.
• Supports an environment focused on dignity, compassion, responsiveness, and high-quality behavioral health care services.

Additional Responsibilities

• Performs all other duties as assigned in support of facility operations, patient care, and organizational initiatives.

What You'll Bring:

• Associate’s Degree in Social Services, Public Health, Business, or related field
• Minimum of two years of experience working in behavioral healthcare
• Two to five years of management or supervisory experience
• Working knowledge of federal and state behavioral health or hospital operations and regulatory requirements
• Must be able to perform and certify Safe Clinch and Therapeutic Options techniques
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role
• Must pass the following background checks
  • Child Abuse Clearance
  • FBI Criminal Background Check
  • Pennsylvania State Police Criminal Record Check
  • Medical screenings (Physical, TB, and Drug test)

It would be great if you had:

• Bachelor’s Degree in Social Services, Public Health, Business, or related field
• BLS (Basic Life Support) must be obtained within seven days of hire
• Knowledge or the familiarity with the 302 involuntary process
• Experience in multi-services hospital environment with matrix reporting structures

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

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