Manager, Food & Beverage Operations
Description
Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.
If you share our passion for service, we invite you to join us.
Discover your passion. Discover Love at Grand Park City Hall.
Job Responsibilities
To assist the Food & Beverage Manager in the efficient administration and organisation of the outlet as a profitable revenue-generating centre, including the planning and execution of sales promotions, marketing strategies and policies.
To plan the requirements for bookings and promotions and to coordinate with all staff concerned to facilitate the smooth execution and operation of the events.
To make sure that there are always enough supplies in areas of responsibility and that equipment is well maintained.
To organize the outlet in an efficient manner to cope with the day-to-day operation and bookings so as to minimize labour costs.
To conduct Daily and Weekly Service Audit on the Food & Beverage Operations.
To attend management meetings in the absence of the Food & Beverage Manager.
To ensure a high standard in the grooming of the staff.
To assist in the setup presentation and merchandising of buffet setup in an artistic eye appealing effect and dismantling of all decorations/props after each promotion.
To ensure that food service is always efficient and effective, and facilities conform to hygiene and sanitary requirements, with excellent customer service and service recovery procedures.
To keep close rapport with all guests and to maintain an up-to-date mailing list of all regular guests.
To ensure all staff are trained according to the established standards and conduct on-the-job training for all new staff and monthly training for their individual outlet’s staff.
To provide information or instructions on new activities, outlet promotions, events as well as guest feedback to staff during briefing sessions.
To ensure all food & beverages sold is properly accounted for at established prices and be on alert for irregularities in the handling of money by staff.
To participate in market survey on competitors.
To explore and materialize partnerships opportunities with clients and vendors.
Any other suitable task as and when assigned by the Food & Beverage Manager.
Job Requirements
Minimum 3 years of working experience in a similar capacity in the hospitality industry.
Enterprising, resourceful, service-oriented and with an eye for detail.