Manager, FP&A

The Manager, FP&A will serve as a strategic finance partner across the full spectrum of financial planning and analysis activities for the US CXM portfolio. This role focuses on revenue forecasting, cost management, financial close operations, and commercial P&L analysis across all CXM. They will partner closely with client management, commercial finance partners, and practice leadership to ensure consistency, integrity, and forward-looking clarity in financial projections and reporting.

Main Responsibilities

Revenue Forecasting & Analysis:

• Lead or support the RF forecast process for the US CXM portfolio, ensuring timely, accurate, and aligned revenue forecasts on a monthly cycle.

• Collaborate with client management and commercial finance partners to gather, validate, and refine client billing and revenue forecasts.

• Ensure consistency across all revenue streams sourced from Salesforce and supporting systems.

• Challenge client billings and revenue forecasts, including phasing and timing, to ensure projections are realistic and aligned with contractual obligations.

• Lead discussions with client management and commercial finance teams to refine forecast assumptions, identify risks and opportunities, and adjust forecasts accordingly.

• Work in partnership with practice management to review client and practice P&Ls, ensuring margin health through constructive review and analysis.

• Conduct scenario analyses to evaluate financial impacts of identified risks and opportunities, developing actionable recommendations for leadership.

• Maintain data integrity across forecasting systems and ensure revenue recognition aligns with IFRS 15 standards.

Cost Management & Resource Analysis:

• Own or support labor and resource cost management across the CXM portfolio, including forecasting, budget tracking, and variance analysis.

• Analyze cost structure (payroll, contractor, allocation models) and develop recommendations to optimize cost efficiency and margin health.

• Partner with practice management on resource planning and cost allocation to support commercial decision-making.

• Ensure cost forecasts align with revenue forecasts and overall business strategy.

Variance Analysis & Financial Control:

• Lead or support monthly variance analysis on cost, revenue, and actuals versus forecast and budget, identifying root causes and trends.

• Provide insights and recommendations to leadership on financial performance, profitability drivers, and portfolio health.

• Ensure cost accruals, allocations, and revenue recognition are accurate and timely.

Month-End Close & Operations:

• Coordinate and support month-end close processes, ensuring timely cost accruals, P&L accuracy, and compliance.

• Work with RRA and finance teams to align on cost allocation, revenue recognition, and overall close integrity.

• Address discrepancies proactively to ensure accurate reporting across practice areas.

Strategic Business Partnering & Insights:

• Serve as a trusted advisor to revenue and operations leadership, clearly communicating financial performance, trends, risks, and opportunities across the CXM portfolio.

• Provide forward-looking commentary and insights to support strategic planning and decision-making at the client and portfolio level.

• Develop and present actionable recommendations to senior leadership on growth opportunities, cost optimization, profitability, and portfolio strategy.

Process Optimization & Systems:

• Identify opportunities to improve the efficiency and accuracy of forecasting, close, and cost management processes.

• Support systems integration work (Workfront/D365) to improve data flow, reduce manual effort, and enhance forecast reliability.

• Collaborate with FP&A and finance operations on continuous improvement initiatives and best practice implementation.

Candidate Qualifications

Academics / Work Experience:

• Bachelor degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred.

• 5+ years of progressive experience in financial analysis, forecasting, reporting, and/or cost management.

• 2+ years in a managerial or senior analytical role.

• Agency or professional services experience strongly preferred; demonstrates understanding of client-facing P&L management and commercial finance.

Technical Competencies:

• Advanced proficiency in Excel (pivot tables, advanced formulas, scenario modelling, multi-tab workbooks).

• Proficiency in Financial Reporting visualization.

• Experience with Salesforce, D365, Workfront, or similar enterprise and forecasting systems.

• Knowledge of labor cost management, resource allocation modelling, and revenue forecasting methodologies.

• Comfort with Power BI, Tableau, or other analytics platforms.

• Proficiency in SharePoint and collaborative financial tools.

• Proficiency in AI tools preferred.

Key Attributes:

• Strong analytical mindset with strategic thinking; able to synthesize data into actionable recommendations.

• Excellent communication and interpersonal skills; comfortable engaging with senior leadership and cross-functional teams.

• Detail-oriented with exceptional organizational skills to manage complex data sets, multiple concurrent projects, and tight deadlines.

• Proactive problem-solver with appetite for process improvement and fresh perspectives.

• Collaborative and flexible; able to work effectively in a lean, dynamic team environment and adapt quickly to shifting portfolio priorities.

• Comfortable with ambiguity and capable of defining work scope and prioritization independently.

Career Horizons

• Growth into Senior Manager or Director roles overseeing broader FP&A, commercial finance, or operations responsibilities.

• Opportunities to specialize in specific functional areas (revenue forecasting, cost management, process optimization) and lead those disciplines.

• Opportunities to lead cross-regional or global initiatives within the dentsu organization.

• Transition to strategic finance roles supporting regional P&L leadership or practice-level business transformation.

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual base salary range for this position is ($94,000 - $132,000). Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.

#LI-HYBRID

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.