Manager, Global Security Operations Center – Taiwan
Posted Updated
Summary
Runs Coupang Taiwan's Global Security Operations Center day to day — managing staffing, shift schedules, handovers, incident triage/escalation and case management across warehouse and office sites. Core work involves building SOPs, training and quality reviews, plus coordinating in real time in English with Korean and cross-functional teams on Business Continuity and crisis response.
Coupang 正在重新定義購物體驗，目標是從顧客開啟 Coupang App 的那一刻起，直到商品送達門口，都能帶來令人驚喜的服務。在台灣，我們提供「火箭速配」，以實惠價格供應多元商品並提供隔日到貨服務；另有「火箭跨境」，針對來自韓國、美國及其他地區的數百萬件熱銷商品提供免費國際配送。我們正在尋找能共同帶領 Coupang 台灣業務拓展的人才。這是一個參與 Coupang 台灣成長、共同創造讓顧客感嘆「沒有 Coupang 的日子要怎麼過？」之世界的機會。
職位名稱: Manager, Global Security Operations Center – Taiwan
全球安全營運中心經理負責 GSOC 日常營運管理，包括人力覆蓋、班表安排、交接品質、事件通報及案件管理。此職位將與台灣及韓國團隊合作，以英文即時核對案件資訊，維持營運紀律，並改善倉庫及辦公室的提報品質。此職位亦負責建置及優化 SOP、透過訓練提升團隊準備度，並在相關業務逐步移轉至台灣的過程中支援 Business Continuity 協作。
工作地點: 桃園 / 台北
主要職責
- 管理 GSOC 日常營運，確保人力覆蓋、班表安排、交接品質、事件升級準備及營運持續性。
- 主導事件分級、資訊確認、通報、升級、紀錄及結案，提升案件處理的即時性與完整性。
- 建立並優化 SOP、工作指引及檢核表，辨識流程缺口、定義例外處理方式並維護版本紀錄。
- 透過案件 Review、品質抽查、根因分析及改善追蹤，提升倉庫與辦公室的提報及營運品質。
- 辨識團隊能力缺口，執行新人訓練、在職指導與演練，並追蹤訓練及改善成果。
- 以英文與韓國及跨部門利害關係人進行即時案件核對，並支援 Business Continuity、危機應變及業務移轉活動。
必備資格
- 具輪班營運中心、控制室、客服營運中心或其他即時作業團隊的日常管理經驗。
- 具人員管理、工作分配、班表覆蓋、輪班交接及臨時缺勤調整經驗。
- 具事件分級、資訊確認、通報、升級、案件紀錄及結案追蹤經驗。
- 具 SOP、工作指引、應變手冊或檢核表的建立、維護或優化經驗。
- 能以英文進行即時案件核對、資訊澄清及錯誤修正。
- 能在陌生流程及組織環境中吸收資訊、依程序執行、接受回饋並維持穩定交付。
- 能配合包含星期六及星期日的日班輪班安排。
優先資格
- 具 Security Vendor、Physical Security Vendor、GSOC Vendor 或企業安全營運環境經驗。
- 具科技業中控室、Security Control Room、Command Center，或其他包含持續監控、告警處理、輪班交接及升級機制的營運中心經驗。
- 具案件抽查、報告品質檢核、營運稽核、據點評估或改善追蹤經驗。
- 具 Business Continuity、危機管理、緊急應變演練、服務復原或 Operational Resilience 協作經驗。
- 具新人訓練、在職指導、演練設計、知識標準化或訓練成效追蹤經驗。
- 具委外服務交付、安全供應商管理，或營運責任由供應商／區域團隊移轉至內部團隊的經驗。
- 具科技製造、半導體、金融服務、物流、電商、設施管理或高密度場域營運經驗
招募流程
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- 履歷審查－電話面談－現場面試或線上面試－錄取通知
- 實際招募流程可能因職位或時程安排而調整。
- 面試安排及結果將透過應徵時提供的電子郵件地址通知。
注意事項
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- 若職缺已招募額滿，本職缺可能於公告截止日前提前關閉。
- 若候選人在應徵過程中提供不實資訊，Coupang 保留撤回錄取通知的權利。
- 符合法定就業保障資格者，將依相關法令辦理。
隱私權聲明
您的個人資料將依 Coupang 應徵者隱私權聲明蒐集及管理：
您的個人資料將依 Coupang 應徵者隱私權聲明蒐集及管理：
人人均等的機會
Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。
Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
Pick from a list (12)
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent.
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com].
- Document Policy