Manager, GS IC SBF Office - Advisory & Insight MY

Key Responsibilities

Research & Analytics

• Lead end-to-end research initiatives including market studies, competitor benchmarks, customer experience research, and industry benchmarking.
• Design and execute quantitative and qualitative research methodologies, including surveys, interviews, focus groups, and desk research.
• Analyze survey findings and research outputs to identify trends, opportunities, and business implications.
• Translate complex and ambiguous business questions into structured research approaches and analytical frameworks.
• Synthesize large volumes of data into clear, concise, and decision-ready insights.
• Apply a consultative and structured problem-solving approach to support business and strategic initiatives.
• Connect research findings to business objectives and formulate practical recommendations.
• Craft business cases that links findings to business objectives and financial outcomes so leaders can make decisions to invest, priorities or stop.
• Challenge assumptions through forward-looking perspectives and evidence-based analysis.
• Support Strategy, Innovation, and Discovery teams with actionable insights and strategic recommendations.

Stakeholder Engagement

• Partner with stakeholders to understand business challenges and research requirements.
• Present insights, recommendations, and research findings in a compelling and influential manner.
• Facilitate discussions and workshops to gather insights, align stakeholders, and drive outcomes.

Knowledge Management & Innovation

• Curate and maintain research repositories, knowledge assets, and insight libraries.
• Monitor emerging market trends, consumer behaviors, and industry developments.
• Leverage AI-enabled tools such as Microsoft Copilot, Claude, or similar technologies to enhance research productivity and analysis.
• Support and mentor junior team members on research methodologies and project delivery.
• Coordinate research activities, timelines, vendors, and stakeholder engagements.
• Ensure proper documentation and governance of research outputs.
• Qualifications
• Bachelor's Degree in Business, Economics, Marketing, Statistics, Psychology, Social Sciences, or related disciplines.
• Postgraduate qualification is an added advantage.

Relevant Work Experience

• Minimum 4-5 years of experience in consulting, strategy advisory, research, market intelligence, analytics, or insights-related roles.
• Experience in management consulting, strategy consulting, or market research firms is highly preferred.
• Banking experience is advantageous but not mandatory.
• Proven experience in quantitative research design, survey development, analysis, and interpretation.

Competencies & Skills

• Strong analytical and critical thinking skills.
• Structured problem-solving and consultative mindset.
• Quantitative and qualitative research expertise.
• Ability to convert insights into business recommendations.
• Excellent stakeholder management and communication skills.
• Workshop facilitation and presentation skills.
• Familiarity with Agile ways of working.
• Proficiency in AI productivity and research tools (e.g., Microsoft Copilot, Claude).
• Strong report writing and storytelling capabilities.
• Attention to detail and execution discipline.