Manager, HR & Payroll [Malaysia]

• Ensure team's revenue, profitability, productivity and KPI targets are achieved.
• Drive operational excellence and ensure accurate, timely and compliant payroll delivery.
• Monitor team productivity and service performance, proactively identifying opportunities for efficiency improvement, automation and service enhancement.
• Handle complex client escalations and act as the senior point of contact for key client relationships.
• Ensure full compliance with company policies, global compliance standards, payroll processes and statutory requirements.
• Lead onboarding of new clients and implementation of new services to ensure smooth and successful go-live.
• Build and maintain strong relationships with clients, internal stakeholders and external partners.
• Conduct regular client service reviews and identify opportunities to enhance client experience, retention and service expansion.
• Support business development activities including client presentations, RFP/RFI responses, solutioning discussions and proposal preparation.
• Partner with management to identify business growth opportunities, cross-selling initiatives and strategic accounts.
• Analyse operational, financial and client metrics to support informed decision-making and business performance.
• Coach, mentor and develop team members to strengthen technical capability, client management skills and future leadership readiness.
• Ensure accurate and timely billing, revenue recognition and management of client profitability.
• Champion continuous improvement, process simplification and digital transformation initiatives within the department.
• Leading employee engagement was also what I thought for this role. I was thinking something alone the lines of:
• Drive employee engagement and a high-performing team culture through strong communication, recognition, collaboration, and people development initiatives.