Manager - Human Resource - BPO/KPO

Job Description - HR Manager:

Industry: KPO / BPO

Experience: 12 - 15 Years

Location: Lower Parel, Mumbai

About the Role:

We are looking for an experienced and hands-on HR Manager to lead the entire HR function for a growing KPO organisation. The ideal candidate should have a strong background in the BPO industry, experience managing a workforce of 400+ employees, and the ability to drive large-scale hiring and end-to-end HR operations while managing a lean HR team.

Key Responsibilities:

- Talent Acquisition: Lead high-volume recruitment, workforce planning, bulk hiring and talent management to meet business requirements.

- HR Operations: Oversee the complete HR lifecycle, including onboarding, employee documentation, HR policies, attendance, payroll coordination and exit management.

- Employee Engagement & Retention: Drive employee engagement, retention initiatives, grievance handling and employee relations in a fast-paced work environment.

- Performance Management: Implement performance appraisal systems, KPI frameworks, talent reviews and employee development initiatives.

- Learning & Development: Identify training needs and drive induction, capability building and leadership development initiatives.

- HR Business Partnering: Partner with business leaders to align HR strategies with organisational goals, operational requirements and business growth.

- Compliance & Governance: Ensure adherence to applicable labour laws, statutory requirements, HR policies and internal processes.

- Team Leadership: Manage and mentor a lean HR team, ensuring efficient execution of HR activities with a strong focus on productivity and process improvement.

- Culture & Organisational Development: Build a positive work culture, strengthen communication and support organisational change and workforce scalability.

Candidate Profile:

- 12 - 15 years of overall HR experience, preferably within the BPO / KPO industry.

- Proven experience managing the complete HR function for an organisation with 400+ employees.

- Strong experience in high-volume and large-scale recruitment, preferably in a process-driven environment.

- Demonstrated ability to manage and deliver HR operations through a lean team.

- Hands-on expertise across talent acquisition, employee engagement, performance management, HR operations, compliance and employee relations.

- Strong stakeholder management, communication, problem-solving and leadership skills.

- A proactive, execution-oriented professional who can balance strategic HR planning with day-to-day operational responsibilities.

Location: Lower Parel, Mumbai

Ideal Candidate: A seasoned BPO HR professional who has managed the entire HR gamut, led large-scale hiring, supported a 400+ employee workforce and can independently drive the HR function with a lean team.