Manager - Human Resources

POSITION SUMMARY
The Human Resources Manager is responsible for overseeing the administration and execution of core HR functions across the organization. This role manages the HR Hub ticketing system to ensure smooth operations, supports HR processes and integration for mergers, acquisitions, and assists with employee relations, leave administration, and compliance requirements. The HR Manager serves as a key resource for employees and operational leaders, ensuring accurate processing of HR transactions and successful integration of new entities into the organization.

ESSENTIAL FUNCTIONS

Manage daily operations of the HR Hub ticketing system, ensuring accurate documentation, efficient case resolution, and timely responses to employee inquiries.
Process HR transactions related to promotions, transfers, employment status changes, compensation adjustments, and payroll coordination.
Oversee employee onboarding administration, including preparation of welcome materials, coordination of orientation sessions, and HRIS data entry for mergers, acquisitions, and de novo projects.
Support HR functions for mergers, acquisitions, and de novo projects, assisting with job mapping, employee record integration, and compliance documentation.
Lead HR project management efforts, tracking deliverables, integration calls, and maintaining status reports for acquisitions, de novo development, and joint ventures.
Administer employee relations procedures, providing guidance on workplace policies, performance documentation, and issue resolution.
Conduct or support investigations related to employee concerns, escalating complex cases to HR leadership when necessary.
Manage leave administration, including FMLA, ADA accommodations, and Workers’ Compensation, ensuring compliance with regulatory requirements.
Maintain HR policies and documentation, updating standard operating procedures to align with employment laws and organizational guidelines.
Ensure compliance with employment regulations, overseeing accurate record-keeping and responding to audits or agency inquiries.
Handle unemployment claims and employment verification requests, ensuring timely and accurate responses to external inquiries.
Provide administrative support for talent development programs, assisting with new hire training, performance evaluations, and employee engagement initiatives.
Collaborate with operational leaders, offering procedural guidance and driving efficiencies in HR transactions and processes.
Perform other duties as assigned, supporting organizational HR functions and ensuring compliance with internal standards.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Note: The essential functions listed above are designed to outline the general scope and requirements of this position. Additional tasks and responsibilities will be outlined by the immediate manager.

MINIMUM QUALIFICATIONS
Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience. Three to five years of professional Human Resources experience.

PREFERRED QUALIFICATIONS
Experience supporting M&A or healthcare ventures. HR Certifications (PHR, SPHR, SHRH-CP/SCP). Experience with HRIS systems and service ticketing platforms.

PHYSICAL DEMANDS/ENVIRONMENT FACTORSTypical Office Environment (OE):

Extensive sitting with periodic standing and walking.
Occasional lifting of up to 20 pounds.
Frequent use of computers, phones, and general office equipment.
Requires visual acuity, ability to grasp, and handle objects.
Effective communication, both in writing and speaking, is essential.
Occasional travel may be required

SUPERVISORY RESPONSIBILITIES
Provides supervision to assigned department support staff, including coordinators and specialists.
DIRECTLY REPORTING
Associate Vice President – Human ResourcesTYPE OF SUPERVISORY RESPONSIBILITIESThis position has full managerial scope and authority for employment actions, including coaching, candidate selection, training and development, performance appraisals, work assignments, and disciplinary action.
Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

SCOPE AND COMPLEXITYThis role operates in a fast-paced structured, multi-site environment, managing day-to-day HR administrative tasks while ensuring compliance with employment regulations and company policies. The HR Manager is responsible for executing core HR processes, resolving routine and moderately complex issues, and maintaining accurate documentation. Oversight of the HR Hub requires attention to detail, process efficiency, and excellent service delivery to employees and leadership. Additionally, this position plays a vital role in coordinating HR aspects of mergers, acquisitions, and new site development, ensuring seamless integration and adherence to organizational standards.