Manager, Implementation

Manager, ImplementationRxBenefits is hiring! We are adding a leadership position to the growing Implementation team in our Birmingham, AL office. The Manager is responsible for a range of implementation activities intended to achieve a high level of client service and satisfaction during their implementation phase. This position will be located in Birmingham, AL or remote.Job Responsibilities Include:Manage and provide leadership to a team of Implementation Coordinators, with a focus on developing talent and delivering successful resultsAssist Implementation Director/Management with development of team goals, providing team support, and with creating training documents to assist with team growth/developmentContinually analyze team processes/procedures and provide recommendations and solutions for improvement opportunitiesHandle multiple implementation projects at any given timeSupport various aspects of implementation process in conjunction with Implementation TeamLead and attend calls with brokers, clients and PBM Partners around the setup of benefit designGather business requirements as necessary and apply detailed working knowledge of RxBenefits standard products and features to support the Account Management (AM) teamCreate configuration documents (SOB, CRD, Project Plans, GIS, etc.) for setup in RxBenefits and PBM systemsRecommend implementation of features and functions where appropriate prior to the go-live dateWork with Implementation Quality Analyst, where necessary, to create and assist with testing process to ensure integrity of data conversions prior to go-liveTrack tasks accomplished, time spent and milestones completed using internal RxBenefits toolsAssist with identification of risks, and with development of mitigation or avoidance plansCommunicate with AM team and other stakeholders throughout the implementation project life cycleAssist AM team with post-live support questions when neededOther duties as assignedRequired Skills / Experience Include:Degree in Business, Accounting, Computer Information Systems or related field or equivalent experience may be consideredMinimum of 2 years professional level experience in a position with project management and 3 years’ experience with product implementation. Prior experience in a client facing position desiredPrior experience in the Pharmacy / Healthcare industry Working proficiency of company standard MS Windows and associated office productivity software tools (Word, Excel, PowerPoint)Demonstrated leadership experienceProven business integration skillsProven analytical skillsExcellent organizational/project management skillsSense of urgency necessary to meet goals, objectives and deadlinesExcellent interpersonal and human relations skills. Able to work with people of varied technical backgrounds and management levelsExcellent written, verbal and presentation skills. Able to communicate technical concepts to non-technical personnel