Manager, Information Technology

Provide Technology leadership, support, and strategic direction for Clinical laboratory information systems, connectivity, and supporting platforms for Diagnostic Laboratory of Michigan (DLM).

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Lead technology execution and implementations for key clients ensuring seamless delivery of IT services

• Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests

• Works together with software developers, business stakeholders, and supporting resources to plan and execute projects

• Foster strong client relationships and drive key technology solutions

• Act as primary liaison for strategic clients

• Manage escalations and monitor system performance with a proactive approach

• Delegates tasks, organizes, mentors and motivates a team of developers, specialists, and/or connectivity resources

• Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture

• Review of the product architectural design, requirements specifications, and test specifications

• Determine, support, and/or approve estimates for demand requests

• Technical assessment of the impact of any changes to product requirements

• Provision of day-to-day technical guidance to other members of the project team

• Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken

• Highlight, review and mitigate technical risks

• Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques

• Contribute to the continued improvement of processes, communication, and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions

• Resolution of technical issues in conjunction with team members

• Identification of technology training requirements

• Steward of process improvement initiatives

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws

• Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Education:

• BS/BA degree in Computer Science/Information Systems or related field including MLT, MT

Preferred Work Experience:

• Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers

• At least 5 years of experience working with Laboratory Information Systems or other related systems

• Experience in coaching, mentoring and/or training other team members

• Minimum 3 years of leadership experience

Knowledge:

• Customer Experience Management

• Laboratory operations workflow

• Design Thinking

• Business/Digital Analysis

• Agile

• Healthcare, clinical lab, or related industry knowledge

Skills:

• Change management

• Strong analytical and critical thinking skills

• Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”

• Ability to build strong and trusted relationships

• Collaborate with others for optimal results

• Ability to work independently and drive for results

• Business process mapping (BPM) skills beneficial

Travel Required: 10-20%

Technical Training or Professional Licensing:

• Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities
• Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
• Desirable: Experience with Six Sigma and/or CMMi principles and processes
• Desirable: Prior supervisory experience

Preferred Technical Training or Licensing:

• Epic certification