Manager Information Technology Infrastructure

The Manager, IT Infrastructure is responsible for continuously improving how we deliver and maintain technology infrastructure and end user tools to optimize productivity for associates and business partners. This position is part of a core team that is responsible for enhancing Goodwill’s existing infrastructure and end user technology platforms, as well as driving the transformation to a next generation, cloud optimized modern workplace platform that meets the evolving needs of our workforce and supports our business objectives.

RESPONSIBILITY LEVEL:

Implements strategy for the organization’s enterprise infrastructure. Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.

The Manager, IT Infrastructure is responsible for continuously improving how we deliver and maintain technology infrastructure and end user tools to optimize productivity for associates and business partners. This position is part of a core team that is responsible for enhancing Goodwill’s existing infrastructure and end user technology platforms, as well as driving the transformation to a next generation, cloud optimized modern workplace platform that meets the evolving needs of our workforce and supports our business objectives. Responsible for hiring, managing, coaching and deploying resources across the systems team to enable optimal alignment of staff to business priorities.

PRINCIPAL DUTIES:

1. Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.

2. Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.

3. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.

4. Supervise and facilitate project and operational activities including the creation of support and maintenance documentation, IT policies/procedures, infrastructure design, security, and business continuity.

5. Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.

6. Initiates process and organizational improvement activities which enhance overall effectiveness; proactively seeks ways to improve human resource and other management processes.

7. Defines metrics and key performance indicators to track efficiency and efficacy of practice deliverables.

8. Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to plan for

9. Discuss competitor products in the marketplace and positions ours as the best alternative

10. Partner with the Architecture team on the design and implementation of solutions.

11. Improve the ability to deliver daily system monitoring, verifying the integrity and availability of all hardware, systems and key processes.

12. Provide high-level analysis and design reviews to solve conceptual problems and drive innovation.

13. Keep current with latest technologies to identify opportunities and leverage appropriate technology solutions that support business needs.

14. Supervise resource management which may also require working evenings and weekends, sometimes with little advanced notice. Ability to travel between Goodwill locations as needed.

15. Act as a floating system engineer and fill in for existing team members if there is a resource conflict, or vacation coverage challenge

16. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Associates Degree or experience equivalency, and a minimum of 3 years’ experience.

2. Experience with large scale information systems including design and implementation of storage and server components in a highly virtualized environment. Experience writing technical design documents, specifications, tests and implementation plans.

3. Strong understanding of Windows server products (OS, SQL, Exchange, Active Directory, etc.).

4. Strong understanding of network concepts (IP addressing, subnetting, VLANs, DNS, routing, and switching).

5. Extensive knowledge of virtualization technologies and management platforms. Strong familiarity with current storage technologies, including SAN and NAS.

LEADERSHIP COMPETENCIES:

1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.

2. Courage: Demonstrates the ability to deliver a difficult message and say “no” when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.

CORE CULTURALCOMPETENCIES:

1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.

2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team’s activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.

3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.

4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.

5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.

6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team’s work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW) (GWINT)