Manager, Insurance Operations Business Analysis & Testing

Key Responsibilities:

Business Analysis

• Gather, analyse, and document business requirements for system issues, enhancements, process improvements, and project initiatives.

• Conduct impact analysis and evaluate business implications arising from proposed system or process changes.

• Identify process gaps and recommend practical business and system solutions.

• Prepare business requirement documents, process flows, user guides, and operational procedures.

• Act as a liaison between business users, IT teams, and vendors throughout the project lifecycle.

• Support business users in defining and validating requirements.

Testing & Project Delivery

• Prepare and review test scenarios, test cases, and test scripts.

• Coordinate and support User Acceptance Testing (UAT) activities.

• Manage testing activities and ensure deliverables are completed within agreed timelines.

• Investigate defects and work closely with IT teams and vendors to facilitate resolution.

• Validate delivered solutions against business requirements.

• Ensure proper maintenance of test evidence, project documentation, and implementation records.

• Support production issue analysis and resolution where required.

Team Coordination

• Coordinate team activities and work assignments to ensure efficient delivery.

• Provide guidance and knowledge sharing within the team.

• Review work outputs to ensure quality and consistency.

• Support the Head of Operations Systems & Projects in managing system enhancement initiatives and operational improvement efforts.

Job Requirements:

• Bachelor's Degree in any discipline. Candidate with qualifications in Statistic, Insurance, Actuarial Science background or related fields are preferred.

• Minimum 5 years of experience in the Life Insurance and/or Takaful industry.

• Hands-on experience in one or more of the following areas:

  • Claims

  • Policy Servicing

  • New Business (NB)

  • Underwriting

  • Insurance Operations

• Good understanding of insurance operational processes and customer servicing journeys.

• Strong analytical, problem-solving, and communication skills.

• Self-driven, proactive, and able to work independently.

• Experience in requirements gathering, business analysis, stakeholder engagement, and User Acceptance Testing (UAT) will be an added advantage.

• Ability to communicate in Mandarin is an added advantage.