Manager, IT

CESA 6 is hiring an IT Manager, come join our team!

CESA 6 offers great benefits for full time employees such as: Health, Dental and Vision insurance; Wisconsin Retirement System (WRS); Wellness Program; Accident/Critical Illness/Hospital Indemnity insurance; Pet insurance; paid vacation and holidays.

See CESA 6 Values Here

SUMMARY

The Internal Information Technology Manager leads a small, high-performing team responsible for managing the agency’s internal IT infrastructure, systems, and user support operations. This role combines strategic foresight with operational excellence to ensure that CESA 6’s technology environment is secure, efficient, and compliant. Operating within a SOC 2 Type 2 compliant control environment and using the Entrepreneurial Operating System (EOS) model, the Manager ensures that technology systems uphold the agency’s security, compliance, and service standards. The position balances hands-on technical leadership with strategic management, fostering a proactive service culture and continuous improvement mindset. The Manager oversees one Senior Support Specialist and one Youth Apprenticeship Intern and reports directly to the Chief Financial & Operating Officer (CFOO).

ESSENTIAL FUNCTIONS

Leadership and Management Responsibilities:

• Lead, manage, and hold accountable (LMA) a small IT team consisting of a Senior Support Specialist and a Youth Apprenticeship Intern.
• Conduct one-on-one meetings, quarterly conversations, and provide regular feedback and coaching to support performance and development.
• Establish professional development and skill-building plans that promote professional growth, innovation, and continuous improvement.
• Foster a collaborative, solution-oriented culture that reflects agency core values and EOS principles.
• Define clear roles, responsibilities, priorities, and performance expectations, using EOS tools, including scorecards and Rocks, to drive accountability and results.
• Collaborate with Human Resources in the recruitment, selection, assignment, contracts, and evaluation of department personnel.

Strategic Planning and Implementation:

• Develop and implement IT strategies, policies, and procedures aligned with agency goals, SOC 2 controls, and EOS processes.
• Serve as a strategic advisor to the CFOO and Executive Leadership Team on technology planning, risk mitigation, and innovation.
• Lead IT initiatives from conception to implementation, including budgeting, project management, and communication with internal stakeholders.
• Evaluate emerging technologies and trends to improve operational efficiency and data security.
• Align IT initiatives with agency-wide strategic objectives, business continuity planning, and scorecard metrics.

Information Security Officer Responsibilities:

• Ensure SOC 2 Type 2 controls are implemented, monitored, and evidenced with fidelity, coordinating documentation and requests through the CFOO and external auditors.
• Oversee IT risk management practices, including cybersecurity, system access and permissions, vendor risk, data privacy and protection, incident response, disaster recovery, cybersecurity recovery, and business continuity.
• Recommend agency policy revisions and develop administrative rules in alignment with policy related to information security, cybersecurity, data protection, access management, acceptable use, and device management.
• Lead the annual SOC 2 readiness and evidence collection process, ensuring remediation of any identified findings.
• Coordinate and document system access and permission reviews, disaster recovery and business continuity testing, penetration testing, vulnerability management, and other cybersecurity testing activities to verify the effectiveness of controls and the agency’s ability to recover from operational or cybersecurity disruptions.
• Ensure IT and security practices comply with agency administrative rules, contractual obligations, and applicable regulatory requirements, including appropriate safeguards to prevent unauthorized access, disclosure, transfer, loss, or removal of CESA 6 data.

IT Infrastructure Management:

• Oversee the design, configuration, and maintenance of the agency’s internal IT environment, including networks, cloud-based platforms, end-user devices, and telecommunication systems.
• Manage identity and access controls, account provisioning, and integrations across various agency systems, including Google Workspace, Microsoft Azure, NetSuite, and HubSpot.
• Ensure high system availability, disaster-recovery readiness, and proactive performance monitoring to meet uptime targets.
• Manage endpoint device lifecycle and inventory in accordance with administrative rules (e.g., PC/Mac distribution, printing, and device security).

User Support and Service Delivery:

• Promote a culture of exceptional internal customer service, with a focus on responsiveness and effective communication.
• Lead the internal IT Help Desk operations and ensure timely and effective resolution of user issues and requests.
• Develop and monitor Service Level Agreements (SLAs) and helpdesk metrics (response times, resolution rates, uptime).
• Implement and manage self-service solutions, such as an IT Helpdesk Portal and a knowledge base, to increase efficiency.
• Provide technology training and guidance to staff to promote digital fluency and operational confidence.

Vendor Management and Budget Oversight:

• Evaluate, select, and manage technology vendors, ensuring alignment with SOC 2 vendor risk management and documentation standards.
• Negotiate and manage vendor contracts, renewals, and performance reviews.
• Develop and manage the IT budget, including forecasting, cost optimization, and capital planning.
• Track and report technology spending to ensure alignment with agency financial policies and operational priorities.
• Recommend investments that optimize both cost and service delivery efficiency.

OTHER FUNCTIONS

• Assist with high-severity requests or issue escalations as needed.
• Perform other duties as assigned by the CFOO.