Manager, IT Delivery & Business Operations
Manager, IT Delivery & Business Operations
Location: Conover, NC (On-Site – 5 Days per Week)
Department: Information Technology
Reports To: CTO
About the Opportunity
Symbiotic Services is seeking a Manager, IT Delivery & Business
Operations to lead the planning, coordination, governance, and successful
execution of enterprise technology initiatives. This role partners closely with
IT leadership and business stakeholders to ensure projects are prioritized,
communicated effectively, and delivered on time while aligning technology
efforts with business objectives.
Key Responsibilities
IT Project Delivery
- Manage the IT project portfolio
utilizing Asana.
- Lead project planning,
prioritization, and execution.
- Coordinate work across software
development and infrastructure teams.
- Identify and remove project
roadblocks.
- Ensure initiatives remain aligned
with business priorities and delivery timelines.
- Provide executive-level project
status reporting.
Business Partnership
- Serve as the primary liaison
between business units and IT.
- Translate business needs into
actionable technical requirements.
- Communicate technical concepts
clearly to non-technical stakeholders.
- Build strong partnerships across
operations, customer service, finance, and executive leadership.
Governance & Process Improvement
- Lead IT governance processes.
- Facilitate monthly project review
meetings.
- Improve project intake and
prioritization processes.
- Standardize project documentation
and operating procedures.
- Drive continuous process
improvement initiatives.
Operational Leadership
- Coordinate project activities
across technical teams.
- Monitor project health, resource
utilization, and delivery metrics.
- Promote proactive communication
and organizational transparency.
- Help establish reporting and
operational performance metrics.
Qualifications
- 7+ years of Information
Technology experience.
- 3+ years leading technology
projects or delivery teams.
- Experience supporting a
manufacturing organization.
- Strong understanding of
manufacturing business operations.
- Ability to translate technical
concepts into business language.
- Experience working with executive
leadership.
- Excellent communication,
organization, and leadership skills.
Technical Skills
- Asana (preferred)
- IT Service Management platforms
(ServiceNow, Jira Service Management, Atera, Freshservice, or similar)
- Microsoft 365
- SQL reporting familiarity
- Manufacturing systems
- Microsoft Office Suite
- Reporting and dashboard creation
Preferred Qualifications
- Manufacturing ERP experience
- Business Analysis
- Requirements gathering
- Change Management
- Process Improvement
- ITIL Foundations
Success in the First 12 Months
- Implement standardized IT project
governance.
- Improve communication between IT
and business teams.
- Increase visibility into project
status across the organization.
- Establish consistent project
reporting.
- Improve project delivery
predictability.
- Reduce informal work intake.
- Help build a scalable IT
operating model.
About Symbiotic Services
Symbiotic Services is a professional staffing and recruiting firm connecting
talented professionals with outstanding career opportunities. Qualified
candidates are encouraged to apply to learn more about this opportunity.