Manager, IT
Description
The role of Manager, IT is to lead our IT Operations function, driving infrastructure reliability, cybersecurity resilience, service excellence, and technology transformation initiatives. This incumbent is responsible for ensuring that GSC technology ecosystem remains secure, scalable, and aligned with business growth while leading a team of infrastructure, support, and IT operations professionals.
Key AccountabilitiesStrategic Technology Leadership
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Develop and execute IT operational strategies aligned with business objectives and long-term technology roadmaps.
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Drive modernization initiatives across infrastructure, cloud services, cybersecurity, and workplace technologies.
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Attend IT related conferences, workshops; review professional publications.
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Evaluate emerging technologies and recommend solutions that improve operational efficiency, customer experience, and business scalability.
IT Operations & Service Excellence
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Lead day-to-day IT operations, ensuring high availability, performance, and reliability of enterprise systems, networks, and services.
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Establish and continuously improve Service Level Agreements (SLAs), operational KPIs, and incident management processes.
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Ensure efficient delivery of IT support services across corporate and cinema locations
Infrastructure & Cloud Management
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Oversee enterprise infrastructure including cloud platforms, data centres, networks, servers, storage, and end-user computing environments.
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Drive infrastructure optimization, capacity planning, business continuity, and disaster recovery (such as, back up procedures) initiatives.
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Ensure technology platforms are scalable to support future business growth and expansion.
Cybersecurity, Risk & Governance
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Lead cybersecurity initiatives to strengthen the organization's security posture and resilience against evolving threats.
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Create, implement and period review documented policies, guidelines, SOPs, Checklists and ensure they are communicated and monitored, based on best practices.
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Ensure compliance with internal policies (e.g. Information Security Policies), regulatory requirements, IT governance frameworks and software licensing agreements.
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Manage IT audits, risk assessments, vulnerability management, security controls, and remediation plans.
Project & Vendor Management
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Lead end-to-end delivery of infrastructure and technology projects, ensuring execution within scope, timeline, and budget.
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Manage strategic relationships with technology vendors, partners, and service providers.
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Evaluate vendor performance and drive continuous service improvement
Financial & Resource Management
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Develop and manage annual IT operational budgets and technology investments.
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Monitor technology spend and identify opportunities for cost optimization while maintaining service quality.
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Ensure effective workforce planning, resource utilization, and capability building within the team
People Leadership
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Lead, mentor, and develop a team of IT professionals, fostering a culture of accountability, innovation, and continuous improvement.
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Build succession plans and strengthen team capabilities to support evolving business and technology requirements.
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Partner with key stakeholders to create a customer-centric and service-driven IT organization.
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Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related discipline.
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Professional certifications such as ITIL, PMP, CISSP, CISM, CCNP, AWS, Azure, or equivalent are an advantage.
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Minimum 10 years of experience in IT infrastructure, operations, cybersecurity, and enterprise technology management.
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At least 3 years in a people leadership role managing cross-functional teams.
- Experience in retail, entertainment, hospitality, F&B, or other customer-facing environments will be highly advantageous.
- Proven success in managing large-scale infrastructure environments, technology transformation projects, and vendor ecosystems