Manager, IT Operations (35343)

Position Summary

The Manager of IT Operations will manage and coordinate information technology operations to ensure delivery of timely and effective IT services.

Essential Duties and Responsibilities

• Manage teams of technicians and other IT staff.
• Maintain and optimize company network and servers.
• Oversee data backup and system security operations.
• Manage installations, upgrades and configurations of hardware and software.
• Provide support and guidance to employees via help desk.
• Trains employees on computer tasks (how to use Outlook, desk phone, 3rd party applications etc.)
• Maintains equipment inventory and deliver reports on assigned/active & decommissioned hardware.

Other Duties and Responsibilities

• Performs other related duties as assigned to ensure efficient and effective processes, completion of projects and smooth operation of department.

Education and Experience

• Associates Degree in computer related studies or equivalent work experience.
• Experience with systems installation, configuration, and analysis.

Required Skills, Knowledge, and Abilities

• Strong customer service skills.
• Knowledge of networks and cloud computing.
• Leadership and organizational skills.
• Self-starter. Ability to work independently and as a member of a team.
• Clear and concise verbal and written communication skills.
• Ability to manage multiple priorities at the same time.
• Ability to work in a fast-paced office environment.
• Must be flexible with work scheduled based on business needs (e.g., occasional weekend and rotating weekend support).
• Flexibility to travel to local job sites.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Requires mobility within an office environment.
2. Regularly required to talk and hear. Effectively communicate with others both written and orally, including using the telephone.
3. Prolonged periods sitting at a desk and working on a computer.
4. The employee may be required to walk; reach with hands and arms; and bend.
5. May be required to stoop, kneel, and crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
6. Possess good hearing, normal or corrected.
7. The employee must be able to regularly lift and/or move up to 10 pounds, lift and /or move up to 50 pounds. The employee may be required to climb stairs. Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night or weekend shifts, as needed.

CEC Companies is an Equal Opportunity Employer committed to diversity in our workforce. It is our policy to attract and retain the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, status as a military veteran, or any other status protected under federal, state, or local law. Diverse candidates are encouraged to apply.