Manager, IT Operations Services
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• Allocates resources to meet the demand of the business.
• Manages several cross-functional teams around the globe.
• Ensures effective communication with internal and external stakeholders.
• Engages internal and external (as required) stakeholders, working closely with leaders across IT, the business and all service delivery leads to provide clear direction.
• Provides leadership and direction for the Engineering staff.
• Coordinates with project managers on engagement lifecycle.
• Monitors active projects and task to ensure that delivery dates and expectations are being met.
• Establishes processes for engaging the Engineer staff.