Manager - IT

Public Strategies Overview

Public Strategies is a dynamic professional services firm with more than 35 years of experience delivering innovative communications, consulting, technology, events, and project management solutions. Our collaborative team of problem solvers, creatives, technologists, trainers, communicators, and change agents is committed to doing good well.

Serving private sector, government, and nonprofit clients nationwide, Public Strategies delivers award-winning products and experiences. Public Strategies has also pioneered nationally respected human services programs supporting low-income and other vulnerable populations. Through our integrated initiatives (including One Set Studio, our cutting-edge virtual production space, and NextThought, our eLearning initiative) we elevate storytelling, training, videos, and immersive experiences for leading national brands.

Position Summary

The Manager - IT leads the organization's information technology (IT) function and supervises IT staff. The Manager - IT is responsible for the security, availability, and performance of all company networks, systems, and audiovisual (AV) technology, and oversees hardware and software testing, procurement, and implementation.

The Manager - IT directs the company's cybersecurity program, including continuous threat monitoring, employee security awareness training, threat prevention, and incident response and recovery. The Manager - IT also establishes IT policies, procedures, service-level agreements, and performance measures, and provides escalated technical support to employees.

Essential Job Functions

• Supervise IT staff, including hiring, training, coaching, assigning work, evaluating performance, and supporting professional development.
• Direct the company's cybersecurity program, implementing and maintaining security controls aligned with the NIST Cybersecurity Framework and applicable state and federal requirements, including identity and access management, multi-factor authentication, endpoint protection, firewall and email security, and vulnerability and patch management.
• Monitor networks, systems, endpoints, and cloud environments for security threats and anomalies; investigate alerts, assess risk, and take timely action to prevent, contain, and remediate threats.
• Develop, maintain, and regularly test incident response, disaster recovery, and business continuity plans; lead response to and recovery from security incidents and data breaches, including containment, eradication, restoration of systems and data from secure backups, evidence preservation, root cause analysis, and post-incident improvements, in coordination with leadership, legal counsel, insurers, and law enforcement as appropriate.
• Develop and deliver security awareness training, phishing simulations, and threat communications to educate employees on safe practices and reduce organizational risk.
• Direct the deployment, monitoring, maintenance, upgrade, and support of all IT and AV systems, including networks, servers, telecommunications and VoIP systems, firewalls, switches, remote monitoring and management (RMM) and mobile device management (MDM) platforms, data backup and storage, end-user devices, software, peripherals, and office equipment.
• Administer cloud productivity, identity, and directory services, including configuration, user access, and organizational settings aligned with security best practices.
• Develop, maintain, and enforce IT and information security policies, procedures, and standards, including acceptable use and data management, and oversee technical documentation of network environments and IT procedures.
• Establish service-level agreements and key performance indicators for IT services, including helpdesk, desktop, and network support; monitor the helpdesk ticketing system and provide tier-three technical support, referring significant hardware issues to service providers.
• Plan, prioritize, and manage IT projects and systems integration, assigning staff and resources to meet deadlines, and provide progress reports and data to leadership.
• Research, evaluate, test, and procure hardware, software, accessories, and supplies; manage vendor and contractor relationships, contracts, licenses, and service agreements, including evaluating vendor security practices.
• Administer physical security technology, including security camera systems and access control.
• Other duties as assigned.