MANAGER
- Act as the senior point of contact at the front desk, consistently modelling service excellence and professionalism for both customers and colleagues.
- Ensure the reception area remains calm, organised, and welcoming at all times, creating an environment where families feel valued and supported.
- Oversee daily customer interactions across walk-ins, phone calls, WhatsApp messages, emails, and Zendesk tickets, ensuring every communication is handled promptly and empathetically.
- Handle escalated customer issues with sensitivity and fairness, resolving concerns efficiently while maintaining strong relationships with parents and guardians.