Manager, Key Account Management

Know more about the Team

Our Account Management team operates under the Commercial Department, which is responsible for relationship management and strategic business planning, such as tailor-made branding and marketing campaigns, with the aim of growing the accounts’ portfolios in order to achieve their business goals!

Roles and Responsibilities

• Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessary
• Regular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
• Communicate clearly the progress of monthly/quarterly initiatives
• Forecast and track key account metrics
• Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service
• Ensure timely and successful delivery of our solutions according to partner restaurants’ needs and objectives
• Coordinate all organizational project matters and manage all daily project management issues
• To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfil company’s needs

Qualifications and Requirements

• At least 3 years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
• Ability to analyse and draw inference from data
• Experience in delivering client-focused solutions based on partner restaurants’ needs
• Detail-oriented with proven ability to manage multiple projects at a time
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proficiency in both English and Cantonese, fluency in Mandarin would be a plus
• Knowledge in Chinese Word Processing is mandatory
• Knowledge in the use of Salesforce preferred

What We Offer

• Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
• A vibrant and international team with diverse background
• Steep learning curve in e-commerce & entrepreneurship
• Learning & development programs and skills trainings
• Flexible working hours and agile company with a flat hierarchical structure
• Monthly staff allowance, and corporate discounts including at restaurants, gyms and many more
• Free pandapro - Access to special delivery and dine-in offers
• Agile office environment with a fully-stocked beverage fridge and self-serve beer
• Unlimited paid leave policy