Manager - Key Accounts

<p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0.05pt;margin-left:0.25pt;"><b><span style="line-height:107%;">Role : Manager - Client Partner (BFSI) </span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0.05pt;margin-left:0.25pt;"><b><span style="line-height:107%;">Location: Mumbai</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0.05pt;margin-left:0.25pt;"></p><p> </p><p class="MsoNormal" style="margin:0cm;text-indent:0cm;"><b><span style="color:#333333;">About LeadSquared:</span></b><span style="color:#333333;"> </span> </p><p></p><p class="MsoNormal" style="margin-bottom:8.15pt;">One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale. </p><p></p><p class="MsoNormal" style="margin-bottom:12.4pt;">We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. </p><p></p><p class="MsoNormal" style="margin-left:35.75pt;text-indent:-18.5pt;"><span style="line-height:107%;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs </p><p></p><p class="MsoNormal" style="margin-left:35.75pt;text-indent:-18.5pt;"><span style="line-height:107%;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Frost and Sullivan's 2019 Marketing Automation Company of the Year award </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:35.75pt;text-indent:-18.5pt;"><span style="line-height:107%;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia- </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:4.25pt;margin-left:37.2pt;">Pacific </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:6.5pt;margin-left:35.75pt;text-indent:-18.5pt;"><span style="line-height:107%;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:7.95pt;margin-left:0.45pt;"><b>The Role:</b> </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:1.15pt;margin-left:0.7pt;text-indent:0cm;">As a Client Partner, you will own and grow relationships with strategic enterprise customers. This is a high-impact role combining customer success, account management, and revenue ownership. You will act as a trusted advisor to clients, ensuring business outcomes while driving renewals, expansion, and long-term partnerships<b><span style="font-size:11pt;line-height:107%;">.</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:1.15pt;margin-left:0.7pt;text-indent:0cm;"></p><p> </p><p class="MsoNormal"><b>Key Responsibilities: </b></p><p></p><p class="MsoListParagraphCxSpFirst" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Own a portfolio of enterprise / strategic accounts with end-to-end responsibility</p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Build and maintain strong relationships with CXOs and senior stakeholders</p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Drive customer success outcomes including adoption, retention, and satisfaction</p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Own renewals, upsell, and cross-sell revenue targets</p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Partner with customers to understand business goals and align LeadSquared solutions accordingly</p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Lead Quarterly Business Reviews (QBRs) and executive-level discussions</p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Identify growth opportunities and create account expansion strategies</p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Collaborate with Sales, Implementation, Product, and Support teams to deliver seamless experience</p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Act as an escalation point for critical accounts and ensure timely resolution</p><p></p><p class="MsoListParagraphCxSpLast" style="margin-left:35.25pt;text-indent:-18pt;"><span style="font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span>Track account health, usage metrics, and business KPIs</p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0.45pt;"><b> </b></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0.45pt;"><b>Requirements:</b> </p><p></p><ul style="margin-top:0cm;" type="disc"> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">4–7 years of experience in Client Partner / Account Management <p></p></li> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Must have Saas background<p></p></li> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Proven track record of managing enterprise accounts and driving revenue growth<p></p></li> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Strong stakeholder management with experience engaging CXOs<p></p></li> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Excellent communication, negotiation, and influencing skills<p></p></li> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Ability to understand complex business processes and translate them into SaaS solutions<p></p></li> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Data-driven approach to account management and decision-making <p></p></li> </ul><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0.75pt;margin-left:0.7pt;text-indent:0cm;"></p><p> </p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0.75pt;margin-left:0.7pt;text-indent:0cm;"><b>Success Metrics</b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Account retention and renewal rates<p></p></li> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Expansion revenue (upsell & cross-sell)<p></p></li> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Product adoption and usage growth<p></p></li> <li class="MsoNormal" style="margin-bottom:0.75pt;margin-left:36pt;text-indent:-18pt;">Strategic account growth and relationship depth<p></p></li> </ul><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:0.75pt;margin-left:0.7pt;text-indent:0cm;"></p><p> </p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:9.75pt;margin-left:0.45pt;"><b>Why Should You Apply? </b> </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:3pt;margin-left:35.75pt;text-indent:-18.5pt;"><span style="line-height:107%;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#333333;">Fast paced environment </span> </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:3pt;margin-left:35.75pt;text-indent:-18.5pt;"><span style="line-height:107%;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#333333;">Accelerated Growth & Rewards </span> </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:3pt;margin-left:35.75pt;text-indent:-18.5pt;"><span style="line-height:107%;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#333333;">Easily approachable management </span> </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:3pt;margin-left:35.75pt;text-indent:-18.5pt;"><span style="line-height:107%;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#333333;">Work with the best minds and industry leaders </span> </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:10.6pt;margin-left:35.75pt;text-indent:-18.5pt;"><span style="line-height:107%;font-family:Arial, sans-serif;">•<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="color:#333333;">Flexible work timings </span> </p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:7.95pt;margin-left:0.45pt;"><b>Interested?</b> </p><p></p><p class="MsoNormal" style="margin-bottom:8pt;">If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared. </p><p></p><p class="MsoNormal" style="margin-bottom:8pt;"></p><p> </p><p> </p><p class="MsoNormal"></p><p> </p>