Manager, Knowledge Management - Eugene, Oregon

Job Overview PenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location. The primary purposes of this job are to lead the strategy, governance, design, and continuous development of PenFed's operational knowledge program, public help portal, and AI-enabled support experiences. This role is responsible for ensuring knowledge content, information architecture, and supporting processes enable high-quality serv…