MANAGER - L3 TECHNICAL SUPPORT

Salary: ₱24,000 – ₱33,000 per month

Job Details: We are seeking a Manager for Level 3 Technical Support to lead our advanced technical support group, manage critical escalation incidents, and drive system reliability.

• POSITION: Manager - L3 Technical Support

• WORK SETUP: Hybrid / On-site

JOB RESPONSIBILITIES:

• Manage L3 support engineers and ensure strict SLA adherence for complex technical incidents

• Serve as highest escalation point for critical system bugs, infrastructure failures, and client issues

• Partner with engineering, DBA, and network teams to drive root cause analysis and permanent fixes

• Oversee service management processes and technical knowledge base development

QUALIFICATIONS:

• Bachelor's degree in IT, Computer Science, or Engineering

• At least 5+ years experience in advanced technical support operations with leadership experience

• Strong background in system administration, networking, and ITIL incident management

• Excellent conflict resolution and client management skills

BENEFITS:

• Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG)

• 13th Month Pay

• HMO / Medical Insurance Coverage

• Paid Vacation & Sick Leaves

• On-Call / Standby Allowances

HOW TO APPLY: Please submit your updated CV/Resume to iestudillo@absi.ph along with your answers to the screening questions below:

1. Saang lungsod ka kasalukuyang nakatira?

2. Ilang taon ang karanasan mo sa L3 Technical Support at Operations Management?

3. Amenable ka ba sa shifting or on-call rotation pag may critical outage?

4. Expected Salary:

5. Notice Period / Availability:

Send your complete CV and answers to iestudillo@absi.ph with the subject line: L3 Support Manager Application - [Your Full Name]